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21.2.1 Any employee who believes that he/she has a grievance may discuss the <br />grievance with the top management official in the employee's department, or <br />with such subordinate management official as the department head may <br />designate. If the issue is not resolved within the department, the procedures <br />hereinafter specified may be invoked. <br />21.2.2 The employee may then notify the Human Resources Director and the <br />Association in writing within five (5) working days that a grievance exists. The <br />notification shall state the particulars of the grievance and the remedy which is <br />desired. The Human Resources Director shall investigate the issues involved, <br />meet with the grievant and attempt to reach a satisfactory resolution of the <br />problem. No grievance may be processed under Section 21.2.4 below which has <br />not first been filed and investigated pursuant to this Section 21.2.2. The Human <br />Resources Director shall have twenty (20) working days from the date of <br />notification to issue his decision on the subject grievance. Such notification <br />shall be sent in writing to the grievant and the Association. <br />21.2.3 Any grievance which has not been resolved by the procedures set forth above <br />may be referred to the City Manager by the grievant or by the Human Resources <br />Director within five (5) working days of receipt of the decision of the Human <br />Resources Director. Any such referral shall be in writing, and shall include the <br />specific issues involved together with a statement of the resolution which is <br />desired. A representative of the City Manager who shall not be the Human <br />Resources Director, shall investigate the merits of the grievance, meet with the <br />grievant and make recommendations to the City Manager within twenty (20) <br />working days. <br />21.2.4 Appeal <br />21.2.4.1 Any grievance which is not resolved pursuant to Sections <br />21.2.1 through 21.2.3 above may be appealed in writing by the <br />Association requesting that an Appeals Board be convened to hear <br />the grievance. The Association shall have five (5) working days <br />after being notified pursuant to Section 21.2.3 to file such an <br />appeal. The Appeals Board shall consist of three individuals who <br />shall be selected as follows: One member selected by the City <br />Manager; one member selected by the Association; one member to <br />be mutually selected. hi the event agreement is not reached on <br />selection of the third member of the Appeals Board, the parties <br />shall strike names from a list of five (5) names provided by the <br />State Mediation and Conciliation Service. The Appeals Board <br />shall convene within three (3) months unless the time is mutually <br />extended by both parties. Notice of the Appeals Board's hearing <br />shall be issued in writing to the interested parties at least one week <br />prior to the date the hearing is scheduled, and such notice shall <br />