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THE CITY OF REDWOOD CITY <br /> INFORMATION TECHNOLOGY SERVICES <br /> SERVICES ORDER <br /> DATE: 4 / 25 / 2017 <br /> CUSTOMER NAME: City of Burlingame <br /> CUSTOMER ADDRESS: 501 Primrose Road <br /> Burlingame , CA 94010 <br /> TeI: 650 . 558 . 7213 Fax: <br /> Email: caugustine @burlingame . org <br /> SERVICE COMMENCEMENT DATE: 7 / 1 / 2017 <br /> PRICING: <br /> INITIAL SET UP FEE: N /A <br /> MONTHLY RECURRING CHARGE: $ 49 , 177 . 29 ( 3 , 425 hours at $ 172 . 30 per <br /> hour divided by 12 months . <br /> HOURLY RATE FOR ADDITIONAL SERVICES*: $ 172 . 30 <br /> DURING NORMAL BUSINESS HOURS: $ 172 . 30 <br /> DURING NON-BUSINESS HOURS: $ 258 . 45 <br /> *SUBJECT TO ANNUAL ADJUSTMENT BY RWC <br /> INITIAL SERVICE TERM : 1 Year <br /> MISCELLANEOUS: Hours worked above 3,425 will be invoiced in July, 2018. Prepaid unused hours will be <br /> refunded in July 2018. <br /> Capitalized terms not defined herein have the meaning set forth in the General Terms and Conditions <br /> (GTC) attached hereto. <br /> All charges in this Service Order are exclusive of taxes and fees. <br /> By executing this Service Order, CUSTOMER is requesting, and agrees to pay for the Services identified <br /> and described in this Services Order and to be bound by the GTC, which is attached hereto and <br /> incorporated by reference. <br /> Without limiting the generality of Section 15 of the GTC, the defense, indemnity, and hold harmless <br /> provisions of Section 15 of the GTC shall apply to any malicious activity delivered through email that the <br /> spam solution employed by RWC does not catch. <br /> ATTY/AGR/2017.124/IT SCVS-BURLINGAME 2017-18 <br /> REV: 06-07-17 JS <br /> Page 6 of 8 <br />