Agmt05 Peninsula Conflict Resol - Laserfiche WebLink

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1) One Party Assistance: A resource person assists the caller to think through a conflict situation, including clarifying issues and interests of involved parties, exploring approaches to dealing with the situation and solution options and assisting with the selection of an approach to resolution. A follow-up call is arranged to determine the outcome, with the understanding that mediation would be the next step if the negotiation has been unsuccessful. (20 min or more) 2) Conciliation: Conciliation is the resolution of a conflict, through the intervention of a neutral third party, without the disputing parties coming together in a face to face mediation. A resource person works with a resident clarifying issues of concern, explaining approaches to seeking resolution, obtaining agreement by the party to pursue mediation and completing case intake. A case development process, involving contacts with both/ all involved parties, is initiated by PCRC and during that process, a resolution of concerns is achieved. 3) Mediation: Mediation through PCRC involves a face to face meeting between disputing parties who call PCRC directly or are referred by city staff or community agencies. With the assistance of a panel of trained volunteer mediators, parties work through a non-adversarial problem solving process and attempt to develop a mutually acceptable resolution to the issues of concern. There is a two-fold focus: development of a satisfying and durable agreement and the preservation of an effective relationship in situations where the parties will continue to be in contact with each other. C. Recruitment and Training of Community Volunteers: PCRC will develop and maintain a pool of trained volunteer mediators, case developers and facilitators to serve the conflict resolution needs of the community. As a result, a number of community members will become skillful in the interest-based approach to conflict resolution. D. Community Building Services PCRC will work with city representatives to develop a plan for providing assistance with the City's community building efforts. Consideration will be given to the following possible plan components: 1. Working with the city to design and implement efforts to invite and utilize community member input to processes such as budget development, general plan revision/updating, development of ordinances. 2. Assisting with identifying lessons learned from challenging community involvement processes such as the recently concluded Measure Q campaign and the Task Force on Recycled Water effort. 3. Providing graduates of the City's Community Builders Series with support as they begin to implement community building projects. 5 °1'