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3. . P~IME w;¡i p,ovid' B"" So!tw"" S,N" ,,"ood m "" 50"'°' d"i" ",' S'N" H~~ °, '.h' Softw'" 'do"""" by tho SoN" Cod' . "BSS"on the Product Schedule. Basic Soft~._,e Service includes: A. T ",phO" ,"pport io which PRIME pm"'" ,00"" io'o=,,'on ,nd in""""'" ",i",noo. pmolom d"o~¡o",ion. ¡,ol"ion ,od ",if."""" B. A COpy of and license to future Software revisions and updates provided by PRIME, if any; and C. A COpy of documentation changes as provided by PRIME which may accompany future Software revisions and updates, if any. .,,1, Softw," S,NI" w;u "" pm.I"'" '°' lho ,"II'"' '"' Imm""" p,lo< ","~ 01 lho Softw"', PRIME ""NO' fh, ",hI 'o ""he< .." '."',bili~ 01 .,,¡o Softw",' S,Ni" 10' '"' imm,d¡'" p,¡m """, 01 '"' Softw",' '0 "0 mo" '"'" ", (6} moo,", ,ft" "" co",", """, ¡, m,d' .,"",IIY ",iI,blo by PRIME. c,"om" ,g"" \h" PRIME wm h'" tho "ght to ,h"go t" ooy ,,~,," ""'tlng "om c"tom"', moM",,'on " imp""" installation of any Software or Customer's failure to utilize current Software releases provided by PRIME. 2. 4. ",,', S,,"w'" s.~'" d,,' no' 'o",d. ",' "~I,,, " "",,0" 0' "'" Ii",. ",1"'0" '0 sy",m d"'go. "'0'"""'00 ,,~I,,'. weillo, of d,ivo", ..tOh". Ii", 0' d,b"ggiog W"", ,od', SO'h ooo""od"" w~i," m'Y b, ".".bI, "om PRIME "bi'" to ."",.b"i" "d " PRIME', then current time and materials policies and rates. 5. B,,;' 50ftw." S'N;" d"" not ;ndud, on-';" ;n""",;on of Softw." upd"" .nd "v;,;on,- 0' on-';" .";,,.n'" Cu"om" ,h." ;n"'" futu" SoOw"" ",1,10", "d upd"" p,",ld.d by PRIME ,nd ",.p" full ",pon,lbm,y fo' weh In",II..lon. Upon Cu"om,,', "DU"" PRIME m'y install future Software updates and revisions or provide other on-site assistance at PRIME's then current time and materials charges. 6. Tho wm' "d ,ooditlon' of tho PR,ME lI"n" 1o, tho o"g'n" ,OPV of tho So"w"o ,",II "plV to Soltw,m ,pd"". ",Iolon, ,nd do,"mon"tlon SECTION XI-LICENSE UPDATE SERVICE FOR SOFTWARE ,. PRIM' will p",id' ""n" Upd," S'Ni" " d,lin,d in (hi' s",ion XI (m 'h' So"w,re id,",if"d by'"' S'Ni" Cod' "LUS" on (h, pmdool Soh,d,". """,, Upd." S,Ni" i"I,d... roPY of "d """" fo f",," So"w'" "vi,jo", "d ,pd"" p<ovid,d by PRIME. if "Y. "d' cOpy of documentation changes as provided by PRIME which may accompany future Software revisions and updates, if any. 2 Th, wm' "d ,ood"ioo' 01 lhe PRIME Ii«o," 1m <h, migio,' ,opy 01 <h, SoOw,,' ,h'" ,pply 1O SoOw", "pd""', ",i'ioo, ,od do"m'o,""oo 3. Li"o~ Upd," S,~", do" 0°' 'oo'"d, 00-"" ,"",11"'00 of Sohw'" "pd"" ,od ,""'°",. °, ,ov ""pho", ,""ort 0' o,h.. ",',,'"" f,om PRIME. C""om" ,holl In",11 ,"'"" Soh"'" ",i,ion' ond "pd"" p,ovid,d by PRIME ond "œp" '"" ",pon,'bili'" fo' ,"oh in"oll"ion. Upon Cu"om"" "qu",f. PR,ME m'V ;"',," fuM' So,,",," upd"", ,"d ",¡,;M' °' pmuid, ofh" ",;"'",, " PRIME" ,"," ,"","f lim' ,"d m'W¡'" charges. 4 Uooo" Upd'" S'N'OO do" 00< io""d' "," "N'OO' " .,,""000 of bog r"". ",'"onoo io sy",m d"igo. ooo,"""ioo "Nioo'. w,iÜog of dri"ffi. p"'"'" fi," O' d.buggi" ",uw' ,od.. Su'" "Ni'" m" b. ",iI,b" ¡.om PRIM' ,ubl"t to ",iI,bility "d PRIM", t"" 'u."" ,;m. ,od m"";' , po""~ ,od m'~. . SECTION XII-MLF OPTION 1 SERVICE FOR MONTHLY LICENSE FEE SOFTWARE 2. "S,Ni" Ho""", Uol'" o<"~i,, "",""" 00 '" P'"""" 5<',d"". S,Ni" Ho"" '0< MLF OP\ " ,,',",' '" io ,hi, S""oo XII will b' p",id" ta< O"","Og Sy,",m Sohw'" '",log ,h, S'Ni" H'"" """i"" with th' E,"ipm'"t S".i" Offo"09 whioh h" b"O "',,,,' toe ,he Sy,",m wi<hi" whioh ,", OP""'"' SV",m SofuN'" ",id". Fm ,II 0'"" Softw"', S,Ni" Ko"" will b' ,,00 ,.m. to 5,00 p.m. 10,,1 "m'. Mood" ,"~"gh Friday. excluding PRIME (24 hours) holidays. pRIME w;n p<ovid' MLF Op,;,o 1 S'N'" 'm M,o,h'y U"o" ", S,"w'" " d,fm,d '0 thl' S"tl,o XII 'm th' S,"w",' ",ot;fl,d by the S'N'" Code "MLFOP1" on the Product Schedule. MLF Option 1 Service includes: A. ML' Sohw," Support-pho",io ",h "portio, ,od p"bl,m ",,00"" ,,"i'ioo, Ibuf oof ,o"ocom,o", " fhOV "oom, ,",iI,bl, 1o, g,o,~1 ","" ,od oh,og" '° doo"mOO""oo, " """,d. '0 '""°= of oh,og' p'g" ,od ""od' coo",,'o, w,'" m'g'oo' do,"m'o""'o for the Software; and ^' PRIM'" di"""OO. m,i"""" ",..",. """,. wo~,co",d, °, ooo""ioo' which h'"' "'" d'""op'd. "",d "d ¡oom,lIy """,d. iool"d,09. wh'" ,"",W', 'ofo,m"'oo ,,1"'09 1O MiI,bili" of ood, oo"",ioo,. 'd,o'ili,d wm",""od p,""d"'" ,od ¡¡mil>lioo, p,rt>'o'o, to supported Software. B. 1. 3. Th, wm' '"' oo"di"o"' of ,he PRIME n"",, foc 'h' migi"" ,opy of <h, Sohw",' ,",II ",ply '° <h, covi,io"'- m,i"""'"" col"'" '"' documentation. 4. Ml' 00"'° 1 S,N'" doe' °" 'od"d' °°"'" io,"""'oo 01 So"w", ,,"i,ioo,. " m,io,,",o" ,,',"" " oo"i" ",i"'o". C,,"m" ,"" i",,11 ,",," "",,io" "d m,i,""'" """" p,,"id,d by PRIME ,"d "ooP" "II ",po"ibil"y '0' ,"00 i"",I1""'. Up" C"",m'" """', PRIME m" ,"'"" I""" Softw'" "pd"" "d ,,",,'°", " pm"id' mh" 00-"" ",i"'"" " PRIME" '"'" '""'"' "m' "d m""i,', oh"",. 5. MLF 0,';00 1 S,NI" '0<' 0", '00"" ",h "NI,,' .. ""''O" of b,g ¡¡",. "","O" '0 SV",m ",Igo. ODo""";,, ,oN"". we;,'og of de'"'" m d'b",i09 ""'" cod' S",h ooo-",od"d ,,~i'" m,y b, ",i"bl, ¡'om PRIME "bj'" '° ,",iI,bili" "d " PRIME', ,"eo 0"""' "m, ,od materials policies and rates. SECTION XIII-MLF OPTION 2 SERVICE FOR MONTHLY LICENSE FEE SOFTWARE 2. "SeNi" Ho'~'" Un'e" o,"e~'" "edfie' on the "o'oot Sche"". SeNi" Ho'~ 1m MlF OP2 " ,ef""e' to in thi, S,,"on Xli' will be ow,ide' fo< Op""i09 s""m Sohw",' '""°9 ,he S,N'" Ho"" ,"00;"" w"h <h, ,,"ipm'o' S'Nice 0""i09 which h" ""O """,d fo< <h' sy",m w;,";o wh;oh ,", OP,,";09 s,,Friday. excluding PRIME (2'- hours) holidays. PRIME w;ll p,,~d' MLF Op"oo 2 S'Nice fm Mo",hly Lice",' Foe So" w", " d",o,d '" >hi, 5,",ioo XIII '0' >h' So"w'" id,""f"d by >h' S,Ni" Cooe "MLFOP2" on the Product Schedule. MLF Option 2 Service includes: A. MlF Sohw",' S"pport-phoo,.'o t,"" "port'og ,od pcob"m ",goo," """'00' lbo' 00' ,0h,0"m,0'" " 'h'V ",om' ,",lI"" to' ,00"" ,,""" ,od 0",0'" w dowm,o,,"oo. " """,d, '0 <h, to= ot 0"0" p"" ,od ,dd,od' 000""'" w"h °""0" doo"m,O""oo for the Sottware;and 10 1.