Agmt04 San Mateo, County of HSA - Laserfiche WebLink

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A. Working Relationship Contractor will participate in decision-making on issues that impact Contractor's obligations under this Agreement. Contractor has final say on Contractor issues not related to state regulations. Human Services Agency (HSA) encourages communication between HSA and Contractor staff. Contractor will meet quarterly with the HSA Regional Program Manager. Additionally, Contractor will participate in regular meetings with HSA- designated staff to develop and monitor Contractor's progress. Conflict Resolution Contractor and the HSA will meet on a regular basis to identify areas of potential disagreement and develop ways to prevent. B. Intake Contractor shall use as its standard form for intake the Screening and Assessment Tool (C-250). After addressing any emergency needs, if Contractor identifies a client as being eligible for T ANF or other HSA services, that client will be referred to HSA staff for further assistance. If further Core services are needed, HSA staff will refer the client back to Contractor. If the client is not eligible for HSA services, then the client remains with Contractor for services. C. Education and Training Contractor staff will participate in training provided by HSA as necessary to improve coordination and delivery of services D. Family Self-Sufficiency Teams (FSST) Contractor will continue to participant in the FSST. Contractor staff may be primary case managers for FSSTs, where they have the requisite training and experience. E. Entry of Client Data All clients of Contractor will have their data entered into the SMART database based on the following criteria: 1) Mutual clients (HSA and Contractor) and those who consent, will have all Screening and Assessment (SAT); data entered into SMART. 2) All other clients will have the required SMART entries entered into SMART (name, date of birth and sex). 3) Exceptions are undocumented clients unknown to HSA and those persons who do not consent to have their data entered into SMART. Contractor will explain to clients the benefits of having their demographic information entered into SMART and shared with HSA, and will encourage all clients to consent to have the information shared with HSA F. Technology Contractor will work with HSA on an ongoing basis regarding SMART and other systems and technology issues. HSA will supply SMART connectivity to Contractor, and pay all monthly and annual on-line charges and Contractor shall maintain sufficient hardware capable of running SMART during the term of this Agreement. G. Feedback Within five working days of a referral to HSA, Contractor will receive feedback on the disposition of the client. The feedback mechanism will be developed by HSA with Contractor input. H. Evaluation: HSA and Contractor, with the assistance of an HSA Research and Evaluation Specialist, will develop appropriate measures to assess the impact of welfare reform and SUCCESS on the Core Service Agencies. 10