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L ��'_ .� Hearing Board Findings . Page 3 Other — Overall Compliance with Maintenance and OpeFation of Facilities a) BFI maintained and operated the facilities reasonably wel?, based on monthly inspections by the SB WMA consultant. Areas in need of further improvement � include: • Traf�c flow. BFI has expanded their hours of ope�ation in an attempt to address the traffic cueing on Shoreway. Further improvement is needed gi�ven the limited space and increased diversion activity within the Transfer Stadon. • Accuracy at the scale house. BFI's under-collec�ed revenue in 2002 and 2003 for self haul loads into the Transfer Starion. This under-collection resulted in $1 - million unbilled revenue fbr SBWMA in 2002 atnd 2003. BI�I has agreed to a settlement to compensate the SBWMA and has implemented measurement procedures for incoming loads. This azea needs continLed oversight by the SBWMA. • Past Facilities Managers' attention has been diverted to other projects and resulted in deferred maintenance at the facilities. The Facilities Manager's time needs to be focused on maintai.ning the facilities and �quipment a�d not distracted with other tasks. Collection A�reement• 1. Diversion Requirement — This requsre�e�t was raoc',rvRet Basis for finding: a) BFI achieved the commercial diversion require�ent in 2000 and 2001 and failed to achieve the comm�rcial diversion requirement i� 2002 and 2003. `The commercial diversion requizement for each year and �FI's actual performance are outlined as follows: 2000 2001 ` 800� 2003* Goal 23,205 30 _ 38,025 38,025 � Achieved 24,382 �30,295 29,359 31,504 * the 2002 goals remain in effect until new goals are established b) There are ongoing concerns regazding B�Ps currexit management of the commercial recycling program. , c) BFI lacks an effective management strategy to provid� focused o�treach to large commercial accounts and to effectively rr�anag� their staff resources. SBWMA commits funding to BFI for the lazgest commercial ou�reach staff in the Bay Area. d) At the hearing it was noted that the ciurent BFI management tea�n had not m�t the commercial diversion goals for 2003 arid are r�ot on target to meet the 2004 goal. e) The SBWMA commissioned an outside corqsultant, Brown� V��c� and Associates, to evaluate BFI s cornmercial recycIing-parfoxmance. Tt7e resulting report Iisted several recommendations for xmprovement to trie commercial recycling pYC�gram. BFI and the SBWMA h�ve prepazed an Action Plan to track BFI's progress on implementin� these recommendations. fl The SBWMA formed a Commercial Task f ox•ae that �•ecomYnend.ed €everal action items in 2002 for BFI to improve recycling (e.g. get performance goals in place, train outreach staff, and target the largest accounts). BFI did not implern�nt many of these recommendations until mid-2004.