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� -�,�- 9 <br /> . <br /> Hearing Board Findings Pege 6 <br /> service to commercial customers. BFI needs to shov� results of consistent, improved <br /> � customer service to SBWMA. <br /> 2. Improve Communications: BFI needs to improve commuiucations with SBWMA and <br /> needs to provide complete proposals and other data requests on a timely fashion. <br /> 3. Cost Savings: BFI needs to show results of costs savings for operational efficiencies for <br /> the residential and commercial routes. <br /> 4. Diversion Programs: BFI needs to be proactive in introducing and/or modifying <br /> diversion programs to increase recycling and improving cost efficiencies. <br /> Recommendation: <br /> The Heari�g Board recommends that the SBWMA Boaid consider this report and forwazd this <br /> report with their comments to each SBWMA agency. <br /> r �� <br /> avid Boesch Michael Garvey James Hardy <br /> City of Menlo Pazk City of San Cazlos City of Foster City <br />