AgdaPkt 2000-06-26 - Laserfiche WebLink

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9 f>-JO performance measures, subject to the review and approval of the CITY. COUNTY shall collect, maintain and report data in regards to the following performance measures. This data shall be reported in writing, in a format approved by CITY, to the CITY on a quarterly basis, no later than October 30, January 30, April 30 and June 30 of each fiscal year. COUNTY agrees to work cooperatively with the COUNTY CONTRACTOR and the Cities to develop future performance measures that are both valid and reliable and that can be used to evaluate the level of service provided by COUNTY CONTRACTOR. COUNTY agrees and understands that each of the twenty Cities involved in the contract with the COUNTY will have input into the development of current and future performance measures. Performance Measure #1: Through a quarterly sampling of calls, limited to one 7 consecutive day period, provide the percentage of calls responded to within the timeframes guaranteed by this contract. Specifically: Category 1 Calls (Immediate Response): Aggressive Animal Calls, Injured Animal Calls, Sick Animal Calls, Animal Bite Calls, Traffic Hazard Calls. Category 2 Calls (Response within 8 hours): Non-Threatening Dangerous Animal Permit Violations and Dog Pack Calls. Category 3 Calls (Response within 24 hours): Animal Cruelty Calls, Dead Animal Pick-Up Calls, Stray/Loose Dog Calls, and Quarantines. Category 4 Calls (Pick-Up between 8am and 9pm of the Day Call is Received: Confined Stray Dog Calls. PerfoDmance Measure #2: Number of citations issued for a no- license violation and the percentage of animals licensed after being cited for a no-license violation. Performance Measure #3: Through a quarterly sampling of calls, provide the percentage of customers who rated dispatch service 3 or better on a scale from 1 to 5. Performance Measure #4: Through a quarterly sampling of calls, provide the percentage of customers who rated Animal Control Officer service 3 or better on a scale from 1 to 5. 7