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II.aA-ii1o3 <br /> of normal business hours for the express convenience of the customer. Grantee <br /> shafl not cancel an appointment with a customer after the close of business on <br /> the business day prior to the scheduled appointment. If a Grantee <br /> representative is running late for an appointment with a customer and will not be <br /> able to keep the appointment as scheduled, the customer shall be contacted and <br /> the appointment rescheduled, as necessary, at a time which is convenient for the <br /> customer. <br /> (b) Under Normal Operating Conditions, the standards of <br /> paragraphs (a)(1)-(a)(2) above shall be met not less than ninety percent (90%) of <br /> the time measured on a quarterly basis. The standards of paragraphs (a)(4)-(6) <br /> above shall be met not less than ninety-five percent (95%) of the time measured <br /> on a quarterly basis. <br /> (c) Grantee shall not be required to acquire equipment or <br /> perform surveys to measure compliance with the telephone answering standards <br /> above unless an historical record of complaints indicates a clear failure to <br /> comply. <br /> 9.2 Service Standards <br /> (a) Grantee shall render efficient service, make repairs <br /> promptly, and interrupt service only for good cause and for the shortest time <br /> possible. Scheduled interruptions, insofar as possible, shall be preceded by <br /> notice and shall occur during a period of minimum use of the Cable System, <br /> preferably between midnight and six A.M. (6:00 A.M.) local time. <br /> (b) The Grantee shall maintain a repair force of technicians <br /> normally capable of responding to Subscriber requests for service within the <br /> following time frames: <br /> 46 <br /> sh/RWC/Council <br /> AGMT-382 <br /> FXS/fs <br /> 08/02l00 <br /> _._ �__... ..,_ _t <br />