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<br />participate in PCRC's community outreach program which is designed to <br />familiarize city staff, community service providers and the public with the use of <br />non-adversarial conflict resolution services in a variety of conflict situations. <br />This effort involves both PCRC staff and volunteers in making presentations, <br />developing press releases and media coverage and identifying referral points <br />where community members can receive information about PCRC services. <br />Member cities are also expected to promote the use of conflict resolution services. <br /> <br />H. <br /> <br />Recruitment and training of community volunteers: PCRC will develop and <br />maintain a pool of trained volunteer mediators, case developers and facilitators <br />to serve the conflict resolution needs of the community. As a result, a number of <br />community members will become skillful in the interest-based approach to <br />conflict resolution. PCRC volunteers complete a minimum of 25 hours of training, <br />according to guidelines which govern programs receiving support from the <br />Dispute Resolution Trust Fund established within the County. <br /> <br />I. <br /> <br />Ongoing skill development for volunteers: PCRC will offer regular <br />opportunities for volunteers to improve and enhance their conflict resolution <br />skills. There will be evening and weekend opportunities for learning and <br />practicing advanced mediation, case development and facilitation skills, as well <br />as presentation of related information ( e.g. landlord tenant law, communication <br />skills, multi-cultural differences which impact conflict resolution.) <br /> <br />J. <br /> <br />Training for local community members: PCRC will offer local residents a <br />variety of educational opportunities which will enhance understanding of the <br />interest-based approach to conflict resolution. These opportunities include <br />presentations to local community groups about interest-based conflict resolution <br />and introductory conflict resolution skills development. <br /> <br />K. <br /> <br />Discounted Conflict Resolution Services: If the City, residents or local <br />organizations want to utilize additional conflict resolution services offered by <br />PCRC, they will receive a 20% discount on the fees charged to residents and <br />organizations located in non-contract cities. <br /> <br />Special Conflict Resolution Training and Professional Services, Available for a Fee, through <br />the PCRC: <br /> <br />Specific charges will be defined for requests for "specialized services" not included in the city's <br />contract. Estimates of total charges for conflict resolution services in a specific case will be <br />provided by PCRC when the service is being arranged. These charges will be based on the <br />number of hours involved in providing the service. Cities which maintain full membership <br />agreements with PCRC will receive a discount of 20% on the service fee. <br /> <br />Special Training: PCRC offers orientations to city staff about the mediation program <br />and its services as part of the basic contract. In addition, there are training <br />opportunities for supervisory personnel, public contact employees and department <br />managers which include theory and practice of interest-based conflict resolution, <br />negotiation and mediation skills. <br /> <br />Conflict Assessment/Consultation: PCRC can assist cities, as well as local community <br />organizations/ groups to assess specific conflict situations, analyze concerns of <br />stakeholders and develop strategies for pro-active and interest based conflict resolution. <br />PCRC utilizes its staff, volunteers, professional mediators and local representatives in <br /> <br />5 <br /> <br />T"""----T- <br />