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3. 2. PRIME will providt Bnic Sonware Service as defined in this Section durIng the Service Hours on the Sonware identified by tM :::.ervlce \..001: -BSS"on the Product Schedule. Buic r-.., ware Service includes: A. T eléphone sUPDO" in which PR, ovices peneral inlormation and installation assista... oblem determination. isolation and \eriflcation; B. - A copy oland license to future Software revisions and updates provided by PRIME. if any; and C. A copy of dOCumentation changes as provided by PRIME which may accompany future Software revisions and updates, if any. Basic Sohware Service will be provided lor the current and immediate prior release 01 the Schware. PRIME reserves the right to restrict the availability of Basic Sohware Service lor the immediate prior release 01 the Sohware to no more than six (51 months after the current release is made generally available by PRIME. Customer agrees that PRIME will have the right to char¡;-e for any services resulting from Customer's modification or improper installation of any Software or CustOmer's failure to utilize current Software releases provided by PRIME. 4. Basic Software Service does not include such services as assurance of bug fixes. assistance in System design. consultation services. writing 01 drivers, patches. fixes or debugging source code. Such non-standard services may bt available from PRIME subject to availability and at PRIME's then current time and materials policies and rates. S. Basic Software Service does not include on-site installation 01 Soh ware updates and revisions. or on-site assistance. Customer shall install future Soltwlfe revisions and updates provided by PRIME and accepts lull responsibility for such installation. Upon Customer's requesL PRIME may install luture Software updates and revisions or provide other on. site assistanct at PRIME's then current time and materials charges, 6. The terms and conditions of the PRIME license lor the original copy of the Sohware shall apply to Software updates. revisions and documentation. SECTION XI-LICENSE UPDATE SERVICE FOR SOFTWARE 1. PRIME will provide License Update Service as defined in this Section XI for the Software identified by the Service Code "LUS" on the Product Schedule. License Update Service includes a copy of and license \0 luture Sohware revisions and updates provided by PRIME, if any, and a copy of documentation changes as provided by PRIME which may accompany futUre Soflware revisions and updates. il any. The terms and conditions olthe PRIME license lor the original copy 01 the Soh ware shall apply to Software updates. revisions and documentation. 2. License Update Service does not include on.site installation 01 Soflware updates and revisions, or any telephone suppon or other assistance from PRIME. Customer shall install future Soflware revisions and updates provided by PRIME and accepts lull responsibility lor such installation. Upon Customer's request. PRIME may instaliluture Sonware updates and revisions or provide other assistance at PRIME's then current time and materials charges- 3. 4. License Update Service does not include such services as assurance 01 bug fixes. assistance in System design. consultation services. writing 01 drivers. patches, fixes or debugging source code. Such services may be available from PRIME subject to availability and PRIME's then current time and material policies and rates. SECTION XII-MLF OPTION 1 SERVICE FOR MONTHLY LICENSE FEE SOFTWARE 1. -Service Hours": Unless otherwise spec:ified on the Product Schedule. Service Hours lor MLF Of, as referred to in this Section XII will be provided for Operating System Software during the Service Hours associated with the Equipment Service Ol!ering which has been selected lor the System within which the Operating System Sonware resides. For all other Sohware. Service Hours will be 8:00 a.m. to 5:00 p.m. local time. Monday through Friday, excluding PRIM:; (24 hours) holidays. PRIME will provide MLF Option 1 Service for Monthly License Fee Software as defined in this Seclion XII for :ne Software iDentifIed b\' the Service Code "MLFOP1" on the Product Schedule. MLF Option, Service includes: MLF Software SUDPor.-phone-in fault reponing and problem diagnosis: revisions (bul 1'101 ennancements) as they become available f::¡; general release; and changes to documentation. as released. in the form of change pages and addenda consistent with original documentation for the Sottware: and At PRIME's discretion. maintenance releases, patches. workarounos or corrections which have been developed. tested and formally released. i"eluding. where suitable, inlormation relating to availability of code corrections. iDentified worKaround procedures and limitations pertainin; to supported Software. ? A. B. 3. The terms and conditions of the PRIME license for the original copy of the Software shall apply to the revisions, maintenance releases and documentation- MLF Option 1 Service does not include on-site installation of Sohware revisions. or maintenance releases or on-site assistance. Customer shall install future revisions and maintenance releases provided by PRIME and accepts full responsibility for such installation. Upon Customer's request. PRIME may install futUre Sonware updates and revisions or provide other on-site assistance at PRIME's then current time and materials charges. 4. 5. MLF Option 1 Service does not include such services as assurance of bug fixes. assistance in System desigf\ consultation services, writing of drivers or debugging source code. Such non-standard services may be available from PRIME subject to availability and at PRIME's then current time and materials policies and rates. SECTION XIII-MLF OPTION 2 SERVICE FOR MONTHLY LICENSE FEE SOFTWARE 1. -Service Hours"; Unless otherwise specified on the Product Schedule, Service Hours for MLF OP2 as referred to in this Section XIII will be provided for Operating System Software during the Service Hours associated with the Equipment Service Offering which has been selected for the System within which the Operating System Sottware resides. For all other Sonware. Service Hours will be 8:00 a.m. to 5:00 p_m. local time. Monday through Friday, excluding PRIME (24 hours) holidays. PRIME will provide MLF Option 2 Service for MonThly License Fee Sohware as defined in this Section XIII for the Software identified by the Service Code -MLFOP2" on the Product Schedule- MLF Option 2 Service includes: A. MLF Software Suppon-phone-in fault reponing and problem diagnosis: revisions (but not enhancements) as they become available lor general release; and changes to documentation. as released. in the form 01 change pages and addenda consiSTent with original documentation for the Software:and . 2. 10 lí