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<br />.5. J .ß -;2-3 <br /> <br />EXHIBIT A <br /> <br />CITY OF REDWOOD CITY <br />OMBUDSMAN SERVICES OF SAN MATEO COUNTY <br />FISCAL YEAR 2005/2006 <br /> <br />Quantifiable Goals to be Provided <br />With Re uested Funds <br />Raise facility coverage in Redwood <br />City by 10% over the coverage <br />rovided in FY 04-05 <br />Increase the number of volunteers <br />in South Count b 2. <br />Investigate 85 cases of violation of <br />residents rights in the long-term <br />care facilities of Redwood Cit <br />Respond to 100% of complaints <br />received <br /> <br />CONTRACT OBJECTIVES <br /> <br />Peñormance Indicators <br /> <br />Count the number of facility monitoring visits and compare <br />with recommended # of visits to each facility. <br /> <br />Recruit and train new ombudsmen - planned for <br />Se tember and March <br />Number of cases investigated involving Redwood City <br />clients <br /> <br />Cases are logged on receipt and tracked through closure. <br />Da s to closure are monitored month I . <br /> <br /># of Unduplicated RWC Residents/Households to be Assisted (Only programs serving <br />individuals may report individuals. All others should report households. Count only once <br />even if bein rovided more than one service <br />48 facilities with 710 beds. <br /> <br />r - <br />