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6.1.A. - Page 12 <br />EXHIBIT "A" <br />SCOPE OF SERVICES <br />A. Services <br />Consultant will provide on-call maintenance and troubleshooting services for the City's <br />SCADA system, which consists of Allen Bradley Programmable Logic Controllers, <br />Wonderware Human Machine Interface software, and various motor control and <br />instrumentation systems servicing approximately 70 facilities including sewer lift <br />stations, storm water pump stations, potable water pump stations, storage and <br />regulating stations, and a recycled water pump station. <br />Examples of maintenance and troubleshooting tasks Consultant will perform include, <br />but is not limited to: <br />• Technical Support and Troubleshooting for: <br />a Electrical control circuits, soft start motor starters, variable speed drives, <br />motorized valves, etc. <br />o Programmable logic controllers, operator interface panels, analog (4-20 <br />mA) instrumentation, flow meters, etc. <br />o Wonderware HMI, ADN phone line communications, licensed and <br />unlicensed radio networks, and software and hardware updates. <br />• Replacement, Configuration, and Upgrade Installation for: <br />o Electrical control circuits, soft start motor starters, variable speed drives, <br />motorized valves, etc. <br />o Programmable logic controllers, operator interface panels, analog (4-20 <br />mA) instrumentation, flow meters, etc. <br />o Wonderware HMI, ADN phone line communications, licensed and <br />unlicensed radio networks, and software and hardware updates. <br />• Consulting Services: <br />o Advise on SCADA system design and upgrades. <br />Consultant will also: <br />• Provide 24/7 response to City's SCADA requests, including weekends, after <br />hours, and holidays. <br />o Consultant will notify the City by email with the name and contact <br />information of the person on-call. <br />• Respond to requests for service within the following response times: <br />o Emergency Service — Within 1 hour. <br />o Non -Emergency / Routine Service — Within the next business day. <br />o When a repair requires delivery of parts or equipment, Consultant will <br />inform the City of the lead time for part delivery and any options for <br />expediting the delivery. <br />o For services where support from a third -party software or hardware vendor <br />is needed, Consultant will provide weekly progress reports to the City <br />REV: 11-16-17 MI <br />Page 9 of 11 <br />ATTY/AGR.2017.274/The EDCCO Group - SCADA Maintenance Services <br />