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EXHIBIT "A" SCOPE OF SERVICES Consultant's Library Materials Bid dated March 27, 2017 are hereby incorporated herein by reference. Consultant shall provide blanket purchase orders for books, shelf ready cataloging and processing services, and customized collection development services such as customized standing order collections, pre -selected carts, and Opening Day collections, as needed. When the City places orders from Consultant, all materials must be delivered F.O.B, Redwood City, CA, USA, freight prepaid, with inside delivery. Library materials provided must comply with current copyright and intellectual property laws. Consultant will provide customer service which includes inventory, ordering access, and supplying materials in a timely manner to the City per the following specifications: • As many accounts as needed for online ordering, fully integrated with the III Sierra integrated library system and compliant with Edifact standard, as well as online ordering through Consultant's TitleSource 360 database at no charge • 10 day fulfillment time from date of order to shipment for at least 90% of materials in inventory, including processing • 95% fulfillment rate on order placed for in -print books • Separation of invoices by order account • Provide access to a robust inventory of non-English materials Consultant will provide customized lists of materials for the City's consideration at no charge per the following specifications: • Continuations standing order availability • Customized Standing Order lists, including materials in advance of street date, for review by library staff before orders are placed. Consultant will make selection programs and resources available to City, including, but not limited to, Automatically Yours, Selection Lists, and FirstLook Custom • Customized opening day collection selection lists as requested by City • Integration with Collection HQ to optimize selection parameters based on circulation performance of existing materials in collection Consultant will provide shelf -ready cataloging and processing of books based on the following specifications at the prices specified in Exhibit B: • Provide full MARC 21, Level K or higher, records for all items, including pre- publication materials, from OCLC. Include customization to specifications of the Page 9 of 11 AM/AGR/2017.164/B&T- LIBRARY MATERIALS REV: 07-18-17 RL