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Payment is due within 30 days of the invoice date. <br />5. Additional Services. <br />Additional Services will be performed by RWC only at the request of CUSTOMER and will be charged <br />to CUSTOMER at the RWC fiscal year hourly rate in effect at the time the Additional Services are <br />performed. The hourly rate for work performed during Normal Business Hours, as defined below, is <br />established annually by RWC for each fiscal year. A surcharge of $25 per hour will be added to the <br />normal business hourly rate for work performed during Non -Business Hours. <br />A. Normal Business Hours: Monday through Friday, 8:00 a.m. through 5:00 p.m. except <br />on the following currently recognized RWC holidays (calendar dates vary depending on <br />the year): <br />• New Year's Day <br />• Martin Luther King, Jr. Day <br />• Presidents Day <br />• Memorial Day <br />• 4th of July <br />• Labor Day <br />• Veterans Day <br />• Thanksgiving Day <br />• Thanksgiving Friday <br />• Christmas Eve <br />• Christmas Day . <br />• New Year's Eve <br />B. Non -Business Hours: All hours outside of Normal Business Hours, as defined above. <br />6. Reliance on Professional Skill of RWC. <br />RWC represents that it has the necessary professional skills to perform the Services and Additional <br />Services required and CUSTOMER may rely on such skills of RWC to do and perform the work. RWC <br />will perform all the work in a professional manner. <br />7. LIMITATION OF LIABILITY <br />NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE GTC OR SERVICES ORDERS, IN <br />NO EVENT WILL RWC BE LIABLE FOR ANY DAMAGES WHATSOEVER FOR LOST PROFITS, <br />LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, <br />THE -COST OF PURCHASING REPLACEMENT SERVICES, OR ANY INDIRECT, INCIDENTAL, <br />C:\Program Files\neevia.com\docConverterPro\temp\NVDC\DAA54FED-9D64-4989-8ABD- 2 <br />7773BDC11FC2\29647.docx <br />081911 <br />