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THE CITY OF REDWOOD CITY <br />INFORMATION TECHNOLOGY SERVICES <br />SERVICES ORDER <br />DATE: 4/25/2017 <br />CUSTOMER NAME: City of East Palo Alto <br />CUSTOMER ADDRESS: 2415 University Ave <br />East Palo Alto, CA 94303 <br />Tel:650. 853.3118 Fax <br />Email:mmckenzie@cityofepa.org <br />SERVICE COMMENCEMENT DATE: 7/1/2017 <br />PRICING: <br />INITIAL SETUP FEE: N/A <br />MONTHLY RECURRING CHARGE:$28,650 (2,000 hours at $171.90 per hour <br />divided by 12 months. <br />HOURLY RATE FOR ADDITIONAL SERVICES*: $171.90 <br />DURING NORMAL BUSINESS HOURS: $171.90 <br />DURING NON -BUSINESS HOURS: $257.85 <br />*SUBJECT TO ANNUAL ADJUSTMENT BY RWC <br />INITIAL SERVICE TERM: 1 Year <br />MISCELLANEOUS: Hours worked above 2,000 will be invoiced in July, 2018. Prepaid unused hours will be <br />refunded in July 2018. <br />Capitalized terms not defined herein have the meaning set forth in the General Terms and Conditions <br />(GTC) attached hereto. <br />All charges in this Service Order are exclusive of taxes and fees. <br />By executing this Service Order, CUSTOMER is requesting, and agrees to pay for the Services <br />identified and described in this Services Order and to be bound by the GTC, which is attached hereto <br />and incorporated by reference. <br />C:\Program Files\neevia.com\docConverterPro\temp\NVDCIDAA54FED-9D64-498&BABD- 6 <br />7773BDC11FC2\29647.docx <br />081911 <br />