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All Motorola Supplied Products <br /> (See Ezhibit G) <br /> i� <br /> � APPENDIX B <br /> Maintenance and Support Agreement <br /> Coverage and Support Options <br /> City of Redwood City,California <br /> AGREEMENT NO. <br /> I, Service Coverage Options for CAD/RMS Products <br /> Standard Maintenance Option(8-5,M-F) <br /> X Extended Maintenance Option(7 X 24) <br /> IL Tier Support Options for CAD/RMS Products <br /> X Tier II and Tier III Hardware& Software <br /> III. Tier I Support only is provided for Third Party Hardware and Software as <br /> identified in Appendix A. <br /> 4 ' <br /> . _ _.. _ _ _ _ _ <br />