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Contract #: BSA -EU -14546-15060771 <br />INTRODUCTION <br />The purpose of this document is to define the goals, scope, and important details supporting the <br />delivery of professional services related to one or more projects defined in the Project Areas <br />section. <br />PROPOSAL TERMS & USAGE <br />Hyland Software, Inc.® ("Hyland") is pleased to provide the following proposal for professional <br />services related to the use of the OnBase Software ("Software') for Redwood City ("Customer") <br />as shown in the Description of Services section of this document. <br />This proposal describes the services offered to Customer in conjunction with the use of the <br />Software for Customer. <br />The Hyland solution delivery team will contact Customer project team to discuss project <br />logistics and potential start dates. Once a project start date has been determined, resources will <br />be assigned and scheduled to begin delivery of the services described in this proposal. <br />REV: 01-09-1815 <br />Page 23 of 51 <br />ATTY/AGR.2018.001/Hyland Onbase ACMS <br />