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<br />EXHIBIT A <br /> <br />CITY OF REDWOOD CITY <br />OMBUDSMAN SERVICES OF SAN MATEO COUNTY <br />FISCAL YEAR 2005/2006 <br /> <br />CONTRACT OBJECTIVES <br /> <br />Quantifiable Goals to be Provided With Performance Indicators <br />Requested Funds <br />Raise facility coverage in Redwood City by 10% over Court the number of facility monitoring visits and <br />the coverage provided in FY 04/05 compare with recommended # of visits to each <br /> facility. <br />Increase the number of volunteers in South County Recruit and train new ombudsmen-planned for <br />by 2. September and March <br />Investigate 85 cases of violation of residents rights Number of cases investigated involving Redwood <br />in the long-term care facilities of Redwood City Citv clients. <br />Respond to 100% of complaints received Cases are logged on receipt and tracked through <br /> closure. Days to closure are monitored monthly. <br /> <br /># of Unduplicated RWC Residents/Households to be Assisted (Only programs serving individuals <br />may report individuals. All others should report households. Count only once even if being <br />provided more than one service) <br />48 facilities with 710 beds. <br /> <br />Atty/Agr/2005.042 <br />072505 <br /> <br />7 <br />