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9,B �� <br /> The Grand Jury concludes that the RDA did not give fair and equitable treatment to the <br /> property owners who were evicted by the Retail/Cinema Complex. The Grand Jury <br /> recommends that the Redwood City Council direct the RDA to develop written <br /> guidelines for its staff on proper treatment of citizens, and to conduct a staff training <br /> session. In addition, the Council should set up a mechanism for dealing with citizen and <br /> property owner complaints concerning the RDA, either by the use of an ombudsman or a <br /> selected city council member who would act as the point person for complaints <br /> concerning the RDA. <br /> 2 <br />