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1.4.2 Officer Traininc. The Code Enforcement Officers must be fully trained, licensed and certified through the California Association of Code Enforcement Officers (CACEO) and the National Environmental Health Association (NEHA) for any code enforcement challenge presented. The Code Enforcement Officers must have extensive experience and capabilities in the following areas: • Code enforcement program review and analysis • Code enforcement inspections • Preparing administrative remedies including administrative citations • Conducting administrative hearings • Preparing program documentation and staff reports as well as committee and City Council presentations • Testifying on behalf of clients in criminal court • License and permit application review and processing • Coordination of activities with multiple departments including Building, Planning, Community Development, Police and City Attorney • Providing information on municipal regulations to property owners, residents, businesses, the general public, as well as to city departments and divisions. 2. Personnel Oualifications. Consultant shall utilize trained and qualified staff to provide the Services under this Agreement, consistent with the following terms. 2.1 Standard of Performance. All employees working directly for the Consultant shall be properly trained and thoroughly experienced in any type of work they perform. The Consultant shall be responsible for the behavior of all their employees. 2.2 Assienment of Personnel. If requested by the Project Administrator, the Consultant shall provide a list to the Project Administrator of all employees that perform work for the City. In the event that City, at any time during the term of this Agreement, desires the reassignment of personnel, Consultant shall reassign such person or persons. Except where mutually agreed upon, such reassignment, shall not affect the Consultant's obligation to timely provide Services under this Agreement. In the event that Consultant, at any time during the term of this Agreement, desires to reassign, substitute or remove Consultant personnel from providing on-site services, including permitting, inspection and code enforcement, Consultant shall notify the Project Administrator seventy-two (72) hours before the day of reassignment, substitution, or removal. 3. Office Hours and Meetine Availabilitv. Consultant staff must be available for On -Site plan review on Tuesdays and Wednesdays as requested to provide one stop plan review services. Plan Review staff, Technicians and Code Enforcement staff shall be on-site at other times at the direction of the Project Administrator. ATTY/AGR/2018.020/CSG REV: 02-05-18 RL Page 11 of 19