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© 2004-2016 DKF Solutions Group, LLC. All rights reserved. OERP Page 19 10. Sewer Backup Into/Onto Private Property Claims Handling Policy It is the policy of the City that a claims form shall be offered to anyone wishing to file a claim. The following procedures will be observed for all sewer overflows/backups into/onto private property: • City staff will offer a City claim form upon request, irrespective of fault, whenever it is possible that the sanitary sewer backup may have resulted from an apparent blockage in the City-owned sewer lines or whenever a City customer requests a claim form. The claim may later be rejected if subsequent investigations into the cause of the loss indicate the City was not at fault. • It is the responsibility of the Public Works Supervisor and the Maintenance Crew to gather information regarding the incident and notify the City Risk Manager. • It is the responsibility of the City Risk Manager to review all claims and to oversee the adjustment and administration of the claim to closure. 11. Notification, Reporting, Monitoring and Recordkeeping Requirements ref. SWRCB Order No. 2006-0003-DWQ Element 6(c) In accordance with the Statewide General Waste Discharge Requirements for Sanitary Sewer Systems (SSS GWDRs), the City maintains records for each sanitary sewer overflow. Records include: • Documentation of response steps and/or remedial actions • Photographic evidence to document the extent of the SSO, field crew response operations, and site conditions after field crew SSO response operations have been completed. The date, time, location, and direction of photographs taken will be documented. • Documentation of how any estimations of the volume of discharged and/or recovered volumes were calculated including all assumptions made. Regulator required notifications are outlined in Section 11.1 on the following page. 6.2.A. - Page 113