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© 2004-2016 DKF Solutions Group All rights reserved. <br /> <br />City of Redwood City: Overflow Emergency Response Plan <br />Sanitary Sewer Overflow/Backup Response Packet <br />Table of Contents <br /> <br /> <br /> Form Form Number <br />Response Instructions and Chain of Custody ............................... Packet Envelope <br />Sanitary Sewer Overflow/Backup Response Flowchart ..................................... B-1 <br />Start Time Determination Form ............................................................................. -2 <br />Volume Estimation Methods <br /> Eyeball Estimation ......................................................................... -3a <br /> Area/Volume Estimation ................................................................ -3b <br /> Upstream Lateral Connections ...................................................... -3c <br />Sewer Overflow Report ......................................................................................... -4 <br />Lateral CCTV Report ............................................................................................. -5 <br />Bubbled Toilets Letter ........................................................................................... -6 <br />First Responder Form ........................................................................................... -7 <br />Claims Submittal Checklist .................................................................................... -8 <br />Collection System Failure Analysis Form .............................................................. -9 <br />Customer Service Packet <br />Instructions ..................................................................................... envelope <br />Customer Information (English) ................................................ CS-1 English <br />Customer Information (Spanish) .............................................. CS-1 Spanish <br />Sewer Spill Reference Guide.......................................................... pamphlet <br />Regulatory Notifications Packet ......................................... See contents list above <br />Public Posting ..................................................................................................... n/a <br />Door Hanger ........................................................................................................ n/a <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />For pre-assembled packets contact DKF Solutions Group at (707) 373-9709 or losscontrol@sbcglobal.net <br />6.2.A. - Page 131