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SSO Annual Report for the City of Redwood City 5 <br /> <br />Other Accomplishments/Information: <br /> Response Time During Business Hours <br /> Response Time After Business Hours <br /> Number of positive customer responses (compared to customer complaints) <br /> Other relevant accomplishments/highlights <br /> <br />Certification <br /> <br />I certify under penalty of law that this document and all attachments are prepared under my <br />direction or supervision in accordance with a system designed to assure that qualified personnel <br />properly gathered and evaluated the information submitted. Based on my inquiry of the person <br />or persons who managed the system, or those persons directly responsible for gathering the <br />information, the information submitted is, to the best of my knowledge and belief, true, accurate, <br />and complete. I am aware that there are significant penalties for submitting false information, <br />including the possibility of fine and imprisonment for knowing violations. <br /> <br />Sincerely, <br /> <br />[Agency Official] <br /> <br /> <br /> <br />Attachment <br /> <br />6.2.A. - Page 229