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<br />Franchise Agreement for Collection Services with <br />Recology San Mateo County <br />City of Redwood City <br /> - ii - <br />ARTICLE 7 OTHER SERVICES .............................................................................................. 37 <br />7.01 Customer Billing ........................................................................................................37 <br />7.02 Customer Service ......................................................................................................38 <br />7.03 Public Education and Promotion ................................................................................42 <br />7.04 Commercial Recycling Promotion Program ...............................................................47 <br />7.05 Multi-Family Recycling Promotion Program ...............................................................50 <br />7.06 Waste Generation/Characterization Studies ..............................................................51 <br />7.07 Program Evaluation ...................................................................................................51 <br />7.08 Provision of Emergency Services ..............................................................................52 <br />7.09 MFD and Commercial Recycling Blitz ........................................................................52 <br />7.10 Carbon Footprint Measuring ......................................................................................53 <br />7.11 Environmental Management Program .......................................................................53 <br />7.12 Annual Route Assessment.........................................................................................53 <br />7.13 Right of Agency or SBWMA to Make Changes to Other Services ..............................54 <br />ARTICLE 8 REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND PERSONNEL ......... 55 <br />8.01 Collection Hours and Schedules ................................................................................55 <br />8.02 Collection Standards..................................................................................................56 <br />8.03 Unloading Materials at the Designated Transfer and Processing Facility ...................60 <br />8.04 Vehicles .....................................................................................................................60 <br />8.05 Containers .................................................................................................................64 <br />8.06 Personnel ..................................................................................................................66 <br />8.07 Hazardous Waste Inspection and Handling ...............................................................68 <br />8.08 Communication and Cooperation with Agency and SBWMA .....................................70 <br />8.09 Cooperation with Designated Transfer and Processing Facility Operator...................71 <br />8.10 Buy-Recycled Policy ..................................................................................................72 <br />8.11 Annual Performance Hearing .....................................................................................72 <br />ARTICLE 9 RECORD KEEPING AND REPORTING ............................................................... 74 <br />9.01 General......................................................................................................................74 <br />9.02 General Record Keeping Provisions ..........................................................................74 <br />9.03 Record Keeping Requirements ..................................................................................75 <br />9.04 General Reporting Requirements ..............................................................................78 <br />9.05 Monthly Reports ........................................................................................................79 <br />9.06 Quarterly Reports ......................................................................................................80 <br />9.07 Annual Reports ..........................................................................................................82 <br />9.08 Required Specific Reporting ......................................................................................85 <br />9.09 Upon-Request Reporting ...........................................................................................86 <br />ARTICLE 10 FRANCHISE FEE AND OTHER FEES ............................................................... 87 <br />10.01 General......................................................................................................................87 <br />10.02 Franchise Fee............................................................................................................87 <br />10.03 Other Fees ................................................................................................................87 <br />10.04 Time and Method of Payment ....................................................................................87 <br />10.05 Adjustments to Fees; Additional Fees ........................................................................87 <br />ARTICLE 11 CONTRACTOR’S COMPENSATION AND RATES ............................................ 88 <br />11.01 Overview ...................................................................................................................88 <br />11.02 Determination of Contractor’s Compensation ............................................................89 <br />11.03 Annual Revenue Reconciliation Process ...................................................................90 <br />11.04 Application Process for Contractor’s Compensation ..................................................92 <br />11.05 Special Compensation Review ..................................................................................92 <br />6.2.B. - Page 11