AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO Page 35 of 119 by the then-current per-Ton fee for transfer, transport, and Disposal pursuant to the 1341 agreement between the SBWMA and Operator. 1342 6.03 CONTRACTOR METHODS OF CONTROLLING CONTAMINATION 1343 A. General. Contractor shall assist in controlling Contamination Levels by helping to 1344 educate Customers on acceptable and non-acceptable materials, by monitoring the 1345 contents of Collection Containers and by refusing to Collect Containers of Targeted 1346 Recyclable Materials, Plant Materials, and Organic Materials that appear to exceed 1347 the maximum Contamination Levels in Section 6.02 Table 1, all as and to the extent 1348 set forth in this Section 6.03. 1349 Drivers that dismount from Collection vehicles in order to empty Containers shall lift 1350 the Container lid and observe the contents. If Contamination appears to be present 1351 in excess of the applicable maximum Contamination Level, the driver will not empty 1352 the Container, but will instead affix a “non-collection notice.” The non-collection 1353 notice shall (i) inform the Customer of the reason(s) for non-collection, (ii) include the 1354 date and time the notice was left, and (iii) describe the premium Charge to Customer 1355 for Contractor to return and Collect the Container after Customer removes the 1356 Contamination. The driver shall document the non-collection event and a customer 1357 service representative shall update the Customer’s computerized account record to 1358 note the event. Upon request from Customer, Contractor shall Collect Containers 1359 that received non-collection notices within one (1) Business Day of Customer’s 1360 request if the request is made at least two (2) Business Days prior to the regularly 1361 scheduled Collection Day. Contractor shall bill Customer for the extra Collection 1362 service event (“extra pick-up”) at Agency-approved Charges specified in Attachment 1363 Q only if Contractor notifies Customer of the premium Charge for this service at the 1364 time the request is made by Customer. 1365 Drivers providing automated Collection service shall observe, via the hopper video 1366 camera and monitor system, the contents of the Containers as it is being emptied into 1367 the vehicle. If the driver observes Contamination in excess of the applicable 1368 maximum Contamination Level, the driver shall affix a “courtesy notice” to the emptied 1369 Container. The courtesy notice shall (i) inform the Customer of the observed presence 1370 of unacceptable levels of Contamination, (ii) include the date and time the notice was 1371 left, (iii) describe the premium charge to Customer for Contractor to return and Collect 1372 Contaminated Containers after Customer removes the Contamination. The next day 1373 on which that Customer is to receive service, the driver shall dismount the Collection 1374 vehicle, lift the lid of the Container, and visually inspect the contents. If the driver 1375 determines that the Container again contains excess Contamination, the Container 1376 shall not be Collected. Instead, the driver will record the non-collection event in the 1377 on-board computer system and shall affix a non-collection notice to the Container. 1378 If a driver observes Hazardous Materials in an uncollected Container, the driver shall 1379 record that observation in the on-board computer system and also inform the route 1380 supervisor. The route supervisor shall investigate and initiate applicable action within 1381 one (1) Business Day. 1382 Whenever a Container at a Commercial or a Multi-Family Dwelling Complex 1383 Customer is not Collected, Contractor shall contact the Customer on the scheduled 1384 Collection Day by telephone to explain why the Container was not Collected. 1385 Whenever a Container is not Collected because of excess Contamination, a customer 1386 6.2.B. - Page 48