AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO Page 37 of 119 ARTICLE 7 1415 OTHER SERVICES 1416 7.01 CUSTOMER BILLING 1417 A. Billing. Agency shall prepare and mail Bills for services provided to Customers by 1418 Contractor and shall collect Customer payments. 1419 1. Frequency. Agency shall Bill accounts classified by Agency as Residential bi-1420 monthly in amounts equal to the Customer’s subscribed Rate for all services 1421 provided in a two (2) month period in arrears. Agency shall Bill accounts 1422 classified by Agency as Commercial monthly in amounts equal to the Customer’s 1423 subscribed Rate for all services provided in a one (1) month period in arrears. 1424 2. Bill Format. Agency shall have the right to revise the Billing format (e.g., size, 1425 font, frequency, etc.) and to itemize certain charges. 1426 3. Records. Agency shall maintain copies of Customer Billings and receipts, in 1427 chronological order, for a period of three (3) years after the date of service. 1428 Agency may, at its option, maintain those records in computer form, on 1429 microfiche, or in any other manner, provided that the records can be preserved 1430 and retrieved for inspection and verification in a timely manner. 1431 Contractor shall be allowed to access and review Agency’s Billing systems on 1432 an appointment basis and such access shall not be unreasonably withheld by 1433 Agency. 1434 4. Rates. Agency shall establish, by resolution, Rates for the types of service 1435 provided as described in Section 11.07 or elsewhere in this Agreement. 1436 5. Service Stops. Contractor shall allow Customers to suspend service and Billings 1437 when the Premises are unoccupied. Single-Family Residential Customers may 1438 suspend service for a minimum of one (1) Service Day on a maximum of three 1439 (3) occasions each Rate Year. Commercial Customers may suspend service for 1440 a minimum of two (2) Service Days on a maximum of six (6) occasions each Rate 1441 Year. Multi-Family Customers may not suspend service without prior written 1442 approval from Agency. The Billings for both Residential and Commercial 1443 Customers shall be prorated in accordance with Customer’s requests to suspend 1444 service. In order to enable Agency to bill properly for service stops, Contractor 1445 shall employ best efforts to accommodate Agency’s request to provide data 1446 regarding service stops on a daily basis. 1447 B. Delinquent Payment. Agency shall address the issue of delinquent payment as 1448 specified in Attachment H, which consists of City of Redwood City Resolution 14840 1449 dated February 2008, pertaining to Delinquent Utility Service Charge Schedule for 1450 the City of Redwood City, or as the same is subsequently amended. 1451 C. Local Office. Contractor shall maintain a local office in the Shoreway Environmental 1452 Center, located at 225 Shoreway Road, San Carlos, California, for acceptance of in-1453 person payment of bills, but only for those services for which Contractor is responsible 1454 for billing under this Agreement. If office space at Shoreway Environmental Center 1455 becomes unavailable for the Contractor’s use, Contractor shall establish a local office 1456 in the SBWMA Service Area. Such a change shall be considered an Agency-directed 1457 6.2.B. - Page 50