AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT A Page 2 of 18 Applicable Law “Applicable Law” means all federal, State, and local laws, regulations, ordinances, rules, orders, judgments, decrees, permits, approvals, or other requirements of any governmental agency having jurisdiction over the Collection, transportation, Processing, and Disposal of Solid Waste, Targeted Recyclable Materials, Organic Materials and other materials Collected pursuant to this Agreement that are in force on January 1, 2011 and as they may be enacted, issued, or amended during the Term. Application “Application” means the application prepared and submitted by Contractor for determination of Contractor’s Compensation for the following Rate Year. Authority “Authority” means the South Bayside Waste Management Authority or “SBWMA.” Average Hold Time “Average Hold Time” means the sum of all call Hold Times divided by the number of calls answered by the agent or queue of agents over the same time interval. Average Speed of Answer “Average Speed of Answer” means the sum of time Customers wait for their calls to be answered after the call is queued (upon completion of the introductory voicemail message(s) or Customer bypassing the message(s)) divided by the total number of calls received over the same time interval. Backyard Collection Service “Backyard Collection Service” means the provision of Collection Service to a SFD in the rear or side Premises. Billings "Billings" or “Bills” means statements of charges for services rendered by Contractor, to Owners or Occupants of property, including Residential and Commercial Premises, for the Collection of Solid Waste, Targeted Recyclable Materials, Organic Materials, and other materials Collected pursuant to this Agreement. Bin “Bin” means a metal Container with capacity of approximately one (1) to eight (8) cubic yards, with a hinged lid, with or without wheels, typically serviced by a front-loading Collection vehicle. Bulky Items “Bulky Items” means large items including, but not limited to, Major Appliances, furniture, tires (with rims removed), carpets, mattresses, and other oversize materials whose large size precludes or complicates their handling by normal Collection. Bulky Items do not include abandoned automobiles, large auto parts, or trees. Bulky Item Collection “Bulky Item Collection” means the Collection of Bulky Items pursuant to the requirements of this Agreement. 6.2.B. - Page 134