AgdaPkt 2018-03-26 Joint SA PFA - Laserfiche WebLink

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REV: 03-16-18 MI ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT A Page 11 of 18 definition include: Missed Pick-Up Initial Complaints for which Contractor: (i) documented in its Customer service system the Customer’s failure to properly set out Container or that the Containers were blocked for Collection based on the route driver’s report; and, (ii) coded the call for a recollection request or courtesy pick-up prior to receiving a Missed Pick-Up Initial Complaint. Missed Pick-Up Initial Complaint “Missed Pick-Up Initial Complaint” means Complaints received by Contractor, Agency, or SBWMA for missed pick-up of Solid Waste, Targeted Recyclable Materials, and Organic Materials with the exception of Missed Pick-Up Complaints for which Contractor: (i) documented in its Customer service system the Customer’s failure to properly set out Container or that the Containers were blocked for Collection based on the route driver’s report; and, (ii) coded the call for a recollection request or courtesy pick-up prior to receiving a Missed Pick-Up Complaint on that same Day. Mixed Use Building or Mixed Use “Mixed Use Building” or “Mixed Use” means a Premises containing five (5) or more individual Residential Premises (dwelling units) and one (1) or more Commercial units. Multi-Family, Multi-Family Dwelling, or MFD “Multi-Family,” “Multi-Family Dwelling”, or “MFD” means an individual Residential Premises in a building that contains five (5) or more individual Residential Premises. Multi-Family Residential Complex or Multi-Family Premises “Multi-Family Residential Complex” or “Multi-Family Premises” means the building(s) containing five (5) or more individual Residential Premises. Such Premises normally have centralized Solid Waste and Targeted Recyclable Materials Collection service for all units in the building and are billed to one address (typically the Owner or property manager). Net Revenue Billed “Net Revenue Billed” means the amount determined in accordance with Section 11.03.E of the Agreement. Occupant “Occupant” means a Person who occupies a Premises. On-Call Service “On-Call Service” means Collection service provided by Contractor that is not regularly scheduled or is scheduled more than twenty-four (24) hours in advance. On-Call Service is initiated by Customer or Owner by calling, emailing, or requesting the service in person at Contractor’s office. Operating Cost “Operating Cost” or “Cost of Operations” means those costs actually incurred by Contractor, reasonably necessary to perform under this Agreement, and not otherwise specifically excluded in this Agreement. 6.2.B. - Page 143