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ATTACHMENT I <br />PERFORMANCE INCENTIVES AND DISINCENTIVES <br />REV: 03-16-18 MI <br />ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT I <br />Page 2 of 8 <br />Summary of Incentives/Disincentives <br />TABLE 1 <br />Performance <br />Incentive and <br />Disincentive <br />Disincentive <br />Payment <br />Threshold <br />Incentive <br />Payment <br />Threshold <br />Performance <br />Incentive/Disincentive <br />Payment Amount <br />Annual Diversion <br />Level <br /> <br />Overall <br />Diversion Level <br />Not applicable Level > Average <br />level for the prior <br />five (5) Rate <br />Years as further <br />described in <br />Section 2 of this <br />Attachment <br />Incentive payment = $70.00 per <br />Ton <br /> <br /> <br />Minimum <br />Single-Family <br />Diversion Level <br />Level < Average <br />level for the prior <br />five (5) Rate Years <br />as further described <br />in Section 2 of this <br />Attachment <br />Not applicable Disincentive payment = $70.00 <br />per Ton <br />Minimum <br />Commercial <br />Diversion Level <br />Level < Average <br />level for the prior <br />five (5) Rate Years <br />as further described <br />in Section 2 of this <br />Attachment <br />Not applicable Disincentive payment = $70.00 <br />per Ton <br />Commercial or <br />Single-Family <br />Missed Pick-Up <br />Collection Events <br />Actual > 0 Not applicable Disincentive payment = $50.00 <br />per Missed Pick-Up Collection <br />Event <br />Average Speed of <br />Answer <br />Actual > 30 <br />seconds <br />Actual < 15 <br />seconds <br />Incentive or disincentive <br />payment = $500 per second <br />above or below the threshold <br />Ninety (90) Second <br />Maximum Hold <br />Time <br />Actual < 100% of all <br />calls received are <br />answered in ninety <br />(90) seconds or less <br />Not applicable Disincentive payment = $5.00 <br />per number of calls exceeding <br />the threshold <br /> <br />2. DIVERSION LEVELS <br />Definition of Calculated Diversion Level <br />The Single-Family, Commercial, and Overall Diversion Levels achieved shall be <br />calculated based on the methodology shown in the following example: <br /> <br /> <br /> <br /> <br /> <br />6.2.B. - Page 185