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At tachment J <br />Liquidated Damages <br />REV: 03-16-18 MI <br />ATTY/AGR/2018.054/RECOLOGY OF SAN MATEO ATTACHMENT J <br />Page 8 of 13 <br />TABLE 1 <br /> Event of Non- <br />Performance <br />Acceptable Performance Level Definition of Complaint, Incident, or <br />Event <br />Tracking Method Liquidated <br />Damage <br />Amount <br />9. Untimely <br />Scheduling of Bulky <br />Item Collections <br />No incidents or Complaints in this <br />category are acceptable; therefore, any <br />Complaint of this nature shall be <br />considered unacceptable. <br />Each failure to schedule and perform a <br />Bulky Item Collection within ten (10) <br />Business Days of Customer’s request <br />subject to exceptions described in Section <br />5.05.H of the Agreement. <br />Contractor shall <br />print a report on a <br />monthly basis <br />from its Customer <br />service system <br />listing the total <br />number of <br />Complaints coded <br />to this category <br />for the Agency; <br />and, shall <br />document all <br />Bulky Item <br />Collections <br />including date of <br />Customer’s <br />request and <br />actual date of <br />service, and, <br />upon request <br />shall provide <br />reports for the <br />Agency’s review. <br />$100 per <br />incident 6.2.B. - Page 199