Agmt18 MuniServices, LLC - Laserfiche WebLink

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Phase Two: Project Plan Approval. Once the information gathering has been completed, Consultant shall deliver the final Service specifications to the City. The final Service specifications will identify what information the City will be able to access through PropertyL/NKrm and the types of reports the Citywill be able to generate from PropertyLfN". Any requests for changes to the Service must be made at this time, prior to implementation. The final Service specifications are approved when signed by both Consultant and City, at which time the final Service specifications become part of this Agreement. The approved final Service specifications are referred to as the "Final Project Plan." Any changes to the Final Project Plan must be made in writing. If City requests a change to the Final Project Plan, Consultant will implement the change after both City and Consultant have agreed on the cost of the requested change and City has approved the scope and cost of the change in writing. Phase Three: Installation and Testing. Consultant will implement the final Service specifications and install the Service in accordance with this Agreement. City will have 30 days from the date installation is completed to begin using the Service and to ensure that City is able to access the Service. City must tell Consultant about any problems in accessing the Service during that 30 -day period. At the end of the 30 days, unless City has notified Consultant to the contrary, City will be deemed to be able to access the Service and installation will be complete. Consultant will correct problems with the stated functionality of the Service that arise after the end of the Testing Period at no cost to City if: City first discovered the problems after the Testing Period; and City notifies Consultant of the specific problem and the date on which the problem was first discovered. Maintenance. After installation and during the remaining term of this Agreement, Consultant will correct problems that; arise with the stated functionality of the Service, at no cost to City, after City notifies Consultant of the problem. Problems addressing functionality which City would like to see in the Service but that were not part of the Final Project Plan are not problems with the stated functionality of the Service. Those are requests for additional features and Consultant will make those changes if both parties agree to the additional cost and scope in writing. Online Access and Third -Party Software. PropertyL/NK'sTM Internet connectivity utilizes a standard Internet connection. City's authorized users will have access to the Service through the same connection as they currently access the Internet and their local LAN. By using City s existing Internet connection, no additional expense will be required including the Virtual Private Network (VPN) software, which is provided with this Agreement, VPN Software and Access. Consultant utilizes the CISCO Systems VPN to create a 1 to 1 relationship between a client PC and the host software. The VPN software establishes a secure link between the Host software and the Client PC. This secure link means that the PC and the Host establish an encrypted connection that protects data transmitted via the Internet, Once Consultant installs the VPN software on the City s system, City must adhere to all licensing and confidentiality provisions included with the VPN software. City agrees to the following additional terms related to the VPN software: City will provide Consultant with the names of City's authorized users. Consultant will issue each user an RSA -FOB SecurelD Tool ("SecurelD") and a City ID code and password to permit access to the Services. During the initial log -in, authorized users will be given a unique, random four -digit code that will be known only to the User ("USerID"). User login names, unique four -digit code, and the SecurelD will allow only the authorized users to access the Services, ATTY/AGR.2018.053/MuniServices LLC Property Tax Consultant