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<br />¿;: /F-.z/ <br /> <br />REGIONAL OCCUPATIONAL PROGRAM <br />San Mateo County Office of Education <br />John Mehl, Ph.D., County Superintendent of Schools <br /> <br />BUSINESS INTERNSHIP <br />TRAINING PLAN <br /> <br />Student Name <br /> <br />Phone <br /> <br />Training Site <br /> <br />Phone <br /> <br />*Initials indicate satisfactory performance <br />CC = Community Classroom on-the-job training <br /> <br />, , <br /> <br />HOURS OF INSTRUCTION <br />Classroom I CC <br /> <br />TOPICS/SKILLS <br /> <br />OFFICE ENVIRONMENT <br /> <br />6 <br /> <br />1 <br /> <br />MAl <br /> <br /> <br /> <br />Describe organizational and technical makeup of an office environment <br /> <br />Explain flow of work in an office environment <br /> <br />List hazards of office safety and preventative measures <br /> <br />List and describe employer expectations <br />Describe and demonstrate team player qualities <br /> <br />Describe and demonstrate time management techniques <br /> <br />TELEPHONE PROCEDURES <br /> <br />Explain telephone systems and equipment used in a business office <br />Describe and demonstrate professional telephone manner <br /> <br />Answer, place on hold, and transfer a business call <br /> <br />Screen Calls <br /> <br />Take and record telephone messages <br />Schedule appointments <br /> <br />Sort, open, stamp, and route incoming mail <br /> <br />List and describe mail classifications <br /> <br />Prepare and assemble outgoing mail <br />Describe alternative delivery systems <br /> <br />Send and receive FAX <br /> <br />Send and receive E-Mail <br />