Agmt18 Community Overcoming Relationship Abuse (CORA)

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EXHIBIT A—SERVICES In consideration of the payments set forth in Exhibit B, Contractor shall provide the following services: I. SERVICES TO BE PROVIDED BY CONTRACTOR A. Identify and serve victims of domestic violence through the Emergency Response Program (ERP). 1. In accordance with the County of San Mateo Domestic Violence Protocol and the existing Provider Service Agreement between CORA and San Mateo County, Redwood City law enforcement will notify CORA via ERP when handling an incident involving any type of domestic violence in an intimate partner relationship. CORA will: a) Provide immediate safety planning, needs assessment, and to the opportunity to access other resources and services for victims, which include: emergency shelter and housing options; counseling services and support groups; and legal services. b) Customize services for victims by providing follow up to explore strategies to reduce risk and lay the groundwork for accessing longer term services that enhance safety and provide support for victims and their children. c) Provide the officers with ongoing support and technical assistance to address issues that arise in the field concerning domestic violence calls. d) Facilitate a Quarterly Police Contacts Meeting with designated department contacts to ensure effective communication and ongoing strategic collaboration. e) Provide trainings at department meetings and briefings and at the Police Academy to ensure effective coordinated response to domestic violence victims. f) Conduct a quarterly satisfaction survey with Redwood City law enforcement every two (2) years for quality assurances purposes. B. Performance Measures: 1. 95% of clients referred by law enforcement via page will be able to connect with a counselor within 10 minutes. 2. 100% of clients referred by law enforcement via electronic referral will receive two (2) follow up attempts by phone within 48 hours from a DV counselor. 3. 100% of the clients contacted by CORA will be offered the opportunity to safety plan and to be referred to additional resources. 4. 1001/o of ERP clients who make contact with a counselor will be provided resource information and have an opportunity to formalize a safety plan. 5. 50% of clients served by the ERP program will receive at least one referral when connected with a counselor. 6. CORA will provide at least three (3) training opportunities for law enforcement regarding referral strategies, CORA's programs and services, and county -wide domestic violence protocols. Page 6 of 8 REV: 05-15-I8 MI ATTY/AGR.2018.099/Community Overcoming Relationship Abuse