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386 Missed Pick -Up Collection Event 387 "Missed Pick -Up Collection Event" means events whereby Contractor failed to Collect Solid 388 Waste, Targeted Recyclable Materials, and Organic Materials on or before the Business Day 389 following Contractor's receipt of the Missed Pick -Up Initial Complaint. The only exceptions to 390 this definition include: Missed Pick -Up Initial Complaints for which Contractor: (i) documented in 391 its Customer service system the Customer's failure to properly set out Container or that the 392 Containers were blocked for Collection based on the route driver's report; and, (ii) coded the call 393 for a recollection request or courtesy pick-up prior to receiving a Missed Pick -Up Initial 394 Complaint. 395 Missed Pick -Up Initial Complaint 396 "Missed Pick -Up Initial Complaint" means Complaints received by Contractor, Agency, or 397 SBWMA for missed pick-up of Solid Waste, Targeted Recyclable Materials, and Organic 398 Materials with the exception of Missed Pick -Up Complaints for which Contractor: (i) documented 399 in its Customer service system the Customer's failure to properly set out Container or that the 400 Containers were blocked for Collection based on the route driver's report; and, (ii) coded the call 401 for a recollection request or courtesy pick-up prior to receiving a Missed Pick -Up Complaint on 402 that same Day. 403 Mixed Use Building or Mixed Use 404 "Mixed Use Building" or "Mixed Use" means a Premises containing five (5) or more individual 405 Residential Premises (dwelling units) and one (1) or more Commercial units. 406 Multi -Family, Multi -Family Dwelling, or MFD 407 "Multi -Family," "Multi -Family Dwelling", or "MFD" means an individual Residential Premises in a 408 building that contains five (5) or more individual Residential Premises. 409 Multi -Family Residential Complex or Multi -Family Premises 410 "Multi -Family Residential Complex" or "Multi -Family Premises" means the building(s) containing 411 five (5) or more individual Residential Premises. Such Premises normally have centralized Solid 412 Waste and Targeted Recyclable Materials Collection service for all units in the building and are 413 billed to one address (typically the Owner or property manager). 414 Net Revenue Billed 415 "Net Revenue Billed" means the amount determined in accordance with Section 11.03.E of the 416 Agreement. 417 Occupant 418 "Occupant" means a Person who occupies a Premises. 419 On -Call Service 420 "On -Call Service" means Collection service provided by Contractor that is not regularly 421 scheduled or is scheduled more than twenty-four (24) hours in advance. On -Call Service is 422 initiated by Customer or Owner by calling, emailing, or requesting the service in person at 423 Contractor's office. Franchise Agreement for Collection Services with Recology San Mateo County City of Redwood City REV: 03-16-18 MI ATN/AGR.2018.054/Recology of San Mateo Attachment A Definitions Page 11 of 18