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M <br />ATTY/AGR.2018.054/Recology of San Mateo <br />Collection Services Franchise Agreement with Recology San Mateo County <br />City of Redwood City <br />REV: 03-16-18 MI <br />Attachment) <br />Liquidated Damages <br />Page 4 of 12 <br />TABLE 1 <br />Event of Non- <br />Acceptable Performance Level <br />Definition of Complaint, Incident, or <br />Tracking Method <br />Liquidated <br />Performance <br />Event <br />Damage <br />Amount <br />Failure to Provide <br />Number of "Failures to Provide New <br />Each Complaint of Contractor's failure to <br />Contractor shall <br />$100 per <br />New Service or <br />Service or Initiate Change in Service" is <br />provide new service or change an existing <br />print a report on a <br />Complaint <br />Initiate Change in <br />less than or equal to sixty (60) each <br />service level within five (5) Business Days <br />monthly basis <br />received above <br />Service <br />month for the SBWMA Service Area. <br />of receiving the request pursuant to <br />from its Customer <br />the acceptable <br />Table 2 provides the proportional <br />Section 8.02.C. <br />service system <br />performance <br />distribution of the total monthly allowance <br />listing the total <br />level <br />to all Member Agencies. <br />number of <br />Complaints coded <br />to this category <br />for the Agency. <br />Collection Services Franchise Agreement with Recology San Mateo County <br />City of Redwood City <br />REV: 03-16-18 MI <br />Attachment) <br />Liquidated Damages <br />Page 4 of 12 <br />