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ATTACHMENT K CONTRACTOR'S COMPENSATION AND RATE SETTING PROCESS undercompensated for Agency's Cap Carry Forwards through the Rates set by Agency, Agency shall pay the shortfall to Contractor. The Parties and SBWMA shall use best efforts to finalize the revenue reconciliation process and effect any payments within one (1) year after the end of the Term. 11. Preparation and Review of Reports SBWMA staff will prepare a report on its review of the Application. The report will contain SBWMA staff findings on each of the following components of the Application. • Contractor's Annual Costs of Operation • Contractor's Pass -Through Costs • Calculated Profit • Revenue surplus or shortfall for the most -recently completed Rate Year, based on the Revenue Reconciliation described in Section 10 • Other Pass -Through Costs, including Contractor payments to SBWMA for processing and Disposal and to Agency for Franchise Fees and other fees • Total Revenue Requirement for Contractor for the coming Rate Year • Recommended overall percentage change in each Member Agency's Rates • Discussion of issues for consideration by Member Agencies, including unresolved disagreements, if any, that Contractor has with the report's findings and recommendations • Adjusted Attachment Q Charges for the coming Rate Year Annually in January of each Rate Year, SBWMA provides a report preparation timeline that is reviewed and approved by the Contractor. In accordance with the timeline (on or about before September 1 of each year), SBWMA staff will provide a draft of its report to Contractor and to each Member Agency for review and shall consider all comments received within ten (10) Business Days after the draft report is released. Agency will be responsible to include in its comments any special or intermittent Agency specific costs that should be included in Contractor's Revenue Requirement for the next year. SBWMA staff will submit the final report to the SBWMA Board of Directors for consideration at a regular or special meeting held at a date specified in the timeline (which may be on or before September 30). Upon approval by the SBWMA Board, the report will be distributed to each Member Agency, in accordance with the timeline (on or before October 1). 12. Performance Incentives and Disincentives for Contractor's Performance Contractor performance will be monitored against established and quantifiable standards in the areas of Diversion, Collection Performance, and Customer Service. Incentives have been designed to reward Contractor for outstanding levels of performance with regard to Diversion and Average Hold Time for Customer service calls. Disincentives (in the form of reduced compensation to Contractor) may be assessed for substandard performance related to: diversion level attained (i.e., Single -Family and Commercial sectors), Missed Pick -Up Collection Events, Average Hold Time, and Calls Answered in Ninety (90) Seconds. Collection Services Franchise Agreement with Recology San Mateo County Model Agreement for Adaptation by Member Agencies REV: 03-16-18 MI ATTY/AGR.2018.054/Recology of San Mateo Contractor's Compensa