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ARTICLE 7 OTHER SERVICES............................................................................... ..............38 <br />7.01 <br />Customer Billing........................................................................................................38 <br />7.02 <br />Customer Service......................................................................................................39 <br />7.03 <br />Public Education and Promotion................................................................................43 <br />7.04 <br />Commercial Recycling Promotion Program...............................................................48 <br />7.05 <br />Multi -Family Recycling Promotion Program...............................................................51 <br />7.06 <br />Waste Generation/Characterization Studies..............................................................52 <br />11.01 <br />7.07 <br />Program Evaluation...................................................................................................53 <br />11.02 <br />7.08 <br />Provision of Emergency Services..............................................................................53 <br />11.03 <br />7.09 <br />MFD and Commercial Recycling Blitz........................................................................54 <br />11.04 <br />7.10 <br />Carbon Footprint Measuring......................................................................................54 <br />11.05 <br />7.11 <br />Environmental Management Program.......................................................................54 <br />7.12 <br />Annual Route Assessment.........................................................................................55 <br />9.01 <br />7.13 <br />Right of Agency or SBWMA to Make Changes to Other Services..............................55 <br />9.02 <br />ARTICLE 8 REQUIREMENTS FOR OPERATIONS, EQUIPMENT, AND PERSONNEL ......... 56 <br />8.01 <br />Collection Hours and Schedules................................................................................56 <br />8.02 <br />Collection Standards..................................................................................................57 <br />8.03 <br />Unloading Materials at the Designated Transfer and Processing Facility...................61 <br />8.04 <br />Vehicles.....................................................................................................................61 <br />8.05 <br />Containers.................................................................................................................65 <br />8.06 <br />Personnel..................................................................................................................68 <br />11.01 <br />8.07 <br />Hazardous Waste Inspection and Handling...............................................................70 <br />11.02 <br />8.08 <br />Communication and Cooperation with Agency and SBW MA.....................................72 <br />11.03 <br />8.09 <br />Cooperation with Designated Transfer and Processing Facility Operator...................72 <br />11.04 <br />8.10 <br />Buy -Recycled Policy..................................................................................................73 <br />11.05 <br />8.11 <br />Annual Performance Hearing.....................................................................................73 <br />ARTICLE 9 RECORD KEEPING AND REPORTING...............................................................76 <br />9.01 <br />General......................................................................................................................76 <br />9.02 <br />General Record Keeping Provisions..........................................................................76 <br />9.03 <br />Record Keeping Requirements..................................................................................77 <br />9.04 <br />General Reporting Requirements..............................................................................80 <br />9.05 <br />Monthly Reports........................................................................................................81 <br />9.06 <br />Quarterly Reports......................................................................................................82 <br />9.07 <br />Annual Reports..........................................................................................................84 <br />9.08 <br />Required Specific Reporting......................................................................................87 <br />9.09 <br />Upon -Request Reporting...........................................................................................88 <br />ARTICLE 10 FRANCHISE FEE AND OTHER FEES...............................................................89 <br />10.01 <br />General......................................................................................................................89 <br />10.02 <br />Franchise Fee............................................................................................................89 <br />10.03 <br />Other Fees................................................................................................................89 <br />10.04 <br />Time and Method of Payment....................................................................................89 <br />10.05 <br />Adjustments to Fees; Additional Fees........................................................................89 <br />ARTICLE 11 CONTRACTOR'S COMPENSATION AND RATES <br />............................................90 <br />11.01 <br />Overview...................................................................................................................90 <br />11.02 <br />Determination of Contractors Compensation............................................................91 <br />11.03 <br />Annual Revenue Reconciliation Process...................................................................92 <br />11.04 <br />Application Process for Contractor's Compensation..................................................94 <br />11.05 <br />Special Compensation Review..................................................................................94 <br />Franchise Agreement for Collection Services with Recology San Mateo County - Ji - <br />City of Redwood City <br />ATTY/AGR.2018.054/Recology of San Mateo <br />