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3498 <br />for the Rate Year, when applicable (e.g., for Tonnage data, Diversion Level, Complaint <br />3499 <br />and Inquiry data, Gross Revenue Billed, and Franchise Fees, etc.) <br />3500 <br />A. Operational Information <br />3501 <br />1. Routes by Service Sector <br />3502 <br />a. Number of routes per Day <br />3503 <br />b. Types of vehicles <br />3504 <br />c. Crew size per route <br />3505 <br />e. Number of full-time equivalent routes <br />3506 <br />f. Number of accounts per route <br />3507 <br />g. Total hours per Service Sector per Day and per year <br />3508 <br />h. Average cost per route <br />3509 <br />i. Route sheets and maps <br />3510 <br />2. Personnel <br />3511 <br />a. Organizational chart <br />3512 <br />b. Job classifications and number of full-time equivalent positions for each <br />3513 <br />(e.g. administrative, customer service representatives, drivers, <br />3514 <br />supervisors, educational staff, etc.) <br />3515 <br />c. Annual wages by job classification including benefits <br />3516 <br />3. Productivity Statistics <br />3517 <br />a. Number of accounts per Service Sector <br />3518 <br />b. Number of set -outs per Service Sector <br />3519 <br />c. Tons per route per Day by Service Sector <br />3520 <br />4. Operational Changes <br />3521 <br />a. Number of routes <br />3522 <br />b. Staffing <br />3523 <br />c. Supervision <br />3524 <br />d. Collection services <br />3525 <br />5. Equipment - An inventory of equipment in accordance with Section 8.04.D. <br />3526 <br />6. Billing - Billing review report in accordance with Section 7.011. <br />3527 B. Customer Account Information. As part of the annual reporting requirement, <br />3528 Contractor shall make available to Agency detailed Customer account information in <br />3529 tabular format and in electronic format (in computer software format that is <br />3530 compatible with the Agency's) Including the following information for each <br />3531 Customer: account number; service address; assessor parcel number for Accounts <br />3532 agreed to by Contractor and Agency; Customer's name, address, and phone <br />3533 number; Billing contact name, Billing address, and phone number; Solid Waste, <br />3534 Targeted Recyclable Materials, and Organic Materials Collection service level (i.e., <br />3535 number of Containers, size of Containers, frequency of Collection, and Day(s) of <br />3536 Collection), and Rate or Charge billed. For Multi -Family Customers, the Customer <br />REV: 03-16-18 MI <br />Page 85 of 126 <br />ATTY/AGR.2018.054/Recology of San Mateo <br />