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staff will manage and support the work of volunteers, who provide the direct <br /> service to clients in most instances. <br /> <br />G. Promotion of Use of Conflict Resolution Services: A member city will <br /> participate in PCRC's community outreach program which is designed to <br /> familiarize city staff, community service providers and the public with the use of <br /> non-adversarial conflict resolution services in a variety of conflict situations. <br /> This effort involves both PCRC staff and volunteers in making presentations, <br /> developing press releases and media coverage and identifying referral points <br /> where community members can receive information about PCRC services. <br /> Member cities are also expected to promote the use of conflict resolution <br /> services. <br /> <br />H. Recruitment and training of community volunteers: PCRC will develop and <br /> maintain a pool of trained volunteer mediators, case developers and facilitators <br /> to serve the conflict resolution needs of the community. As a result, a number of <br /> community members will become skillful in the interest-based approach to <br /> conflict resolution. PCRC volunteers complete a minimum of 25 hours of <br /> training, according to guidelines that govern programs receiving support from <br /> the Dispute Resolution Trust Fund established within the County. <br /> <br />I. Ongoing skill development for volunteers: PCRC will offer regular <br /> opportunities for volunteers to improve and enhance their conflict resolution <br /> skills. There will be evening and weekend opportunities for learning and <br /> practicing advanced mediation, case development and facilitation skills. <br /> <br />J. Training for local community members: PCRC will offer local residents a <br /> variety of educational opportunities which will enhance understanding of the <br /> interest-based approach to conflict resolution. These opportunities include <br /> presentations to local community groups about interest-based conflict resolution <br /> and introductory conflict resolution skill development. <br /> <br />K. Discounted Conflict Resolution Services: If the City, residents or local <br /> organizations want to utilize additional conflict resolution services offered by <br /> PCRC, they will receive a 20% discount on the fees charged to residents and <br /> organizations located in non-contract cities. <br /> <br /> Special Conflict Resolution Training and Professional Services, Available for a Fee, <br /> through the PCRC: <br /> <br /> Specific charges will be defined for requests for "specialized services" not included in <br /> the city's contract. Estimates of total charges for conflict resolution services in a specific <br /> case will be provided by PCRC when the service is being arranged. These charges will <br /> be based on the number of hours involved in providing the service. <br /> <br /> Special Training: PCRC offers orientations to city staff about the mediation program <br /> and its services as part of the basic contract. In addition, there are training opportunities <br /> <br /> 6 <br /> <br /> <br />