Agmt18 SST, Inc. - Shot Spotter - Laserfiche WebLink

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,•, ShotSpotter Flex SERVICES AGREEAfENT 17 Exhibit A ShotSpotter Gunshot Location System® Reviewed Alert Service Levels Summary Under the terms and conditions of the ShotSpotter Services Agreement between ShotSpotter, Inc. ("SST") and Customer, SST commits to meet or exceed the following Service Level Agreement (SLA) standards as it provides its ShotSpotter Gunshot Location Services': Service SLA and Measurement Gunshot Detection& 90% of unsuppressed, outdoor gunfire incidents, using standard, commercially - Location available rounds greater than .25 caliber, inside the Coverage Area will be detected and located within 25 meters of the actual gunshot location. Reviewed Alerts 90% of gunshot incidents will be reviewed and published in less than 60 seconds. Service Availability The ShotSpotter Gunshot Location System service will be available to the Customer 99.9% of the time with online access to ShotSpotter data, excluding scheduled maintenance windows. Gunshot Detection & Location Performance ShotSpotter will detect and accurately locate to within 25 meters of the actual gunshot location 90% of unsuppressed, outdoor gunshots fired inside the contracted coverage area using standard, commercially available rounds greater than.25 caliber. Reviewed Alerts Service The ShotSpotter real-time Incident Review Center (IRC) will review at least 90% of all gunfire incidents within 60 seconds. This human review is intended to confirm or change the machine classification of the incident type, and, depending on the reviewers confidence level that the incident is or may be gunfire, will result in an alert ('Reviewed Alert") sent to the Customer's Alert Console or ShotSpotter App, based on the following criteria: 1 See attached "ShotSpotter - Definition of Key Terms' for a complete definition of terms associated with this SLA and further details in the expanded definitions listed below the Summary. The basis for this SLA and performance measurementwill be total gunshot incidents as defined by the Definition of Key Terms. REV: 06-19-18 MI Page 17 of 20 ATTY/AG R.2018.131 /Sho tS potter