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.0, ShotSpotter Flex SERVICES AGREEMENT 19 Service Level Exclusions and Modifications SST takes commercially reasonable efforts to maintain Service Levels at all times. However, Service Level performance during New Years Eve and Independence Day and the 48 hour periods before and after these holidays, are specifically excluded from Service Level standards. During these excluded periods, because of the large amount of fireworks activity, SST uses fireworks suppression techniques3. The SST sensors send incident information to the SST cloud via third party cellular, wireless or wired networks. SST is not responsible for outages on the third -party networks. Service Failure Notification i Should SST identify any condition (disruption, degradation or failure of network, cloud, servers, sensors etc.) that impacts SST's ability to meet the Gunshot Detection & Location standard (above), SST will proactively notify the Customer with: a) a brief explanation of the condition; b) how the Customer's service is affected; and c) the approximate timeframe for resolution. SST will also notify the Customer once any such condition is resolved. Customer Responsibilities The purpose of the Reviewed Alert service is to provide incident data to the Customer, reviewed, analyzed and classified in the manner described above. However, it is the sole responsibility of the Customer to interpret the data provided, and to determine any appropriate follow-up reaction or response, including whether or not to dispatch emergency responder resources based on a Reviewed Alert. SST does not assume any obligation, duty or responsibility for reaction, response, or dispatch decisions, which are solely and exclusively the responsibility of Customer, or for the consequences or outcomes of any decisions made or not made by the Customer in reliance, in whole or in part, on any services provided by SST. Customer must inform SST when Verified Incidents of gunfire are missed by the ShotSpotter Gunshot Location System in order to properly calculate Performance Rate, as defined below. Customer is responsible for providing any required work stations, mobile devices and internetaccess for the Alert Console, ShotSpotter App or Investigator Portal. 3 SST will put the ShotSpotter system into "fireworks suppression mode" during this period in order to reduce the non - gunfire incidents required for human classification. SST will formally inform the Customer prior to the system being placed in fireworks suppression mode and when the mode is disabled. While in fireworks suppression mode, the incident alerts determined to be fireworks are not sent to the reviewer no the Alert Console or ShotSpotter App, however these non -gunfire incidents will continue to be stored in the database for use if required at a later time. REV: 06-19-18 MI Page 19 of 20 ATTY/AG R.2018.131 /S h otS poll e r