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6.2.C. - Page 7 <br />7.4 Contractor acknowledges that City is a public agency that is subject to the <br />Brown Act (Gov. Code Section 5490 et seq.) and that this Agreement or portions thereof may be <br />subject to public disclosure without notice to Contractor. Further, Contractor acknowledges that <br />City is subject to documents requests pursuant to the California Public Records Act and Freedom <br />of Information Act ("Acts"). <br />7.5 The Parties expressly agree that this Section 7 shall survive the expiration or <br />termination of this Agreement. <br />7.6 Contractor will ensure that each Subcontractor agrees to be bound by the <br />provisions of this Section 7 as they apply to any Confidential Information of the City. <br />8. Product Performance and Sun ort. During a Warranty Period of one year after <br />completion of installation and City acceptance of the work, and at any time during which City <br />has contracted for Maintenance and Support Services, Contractor shall provide support services <br />as set forth in this Section 8 and in Section 4 of Exhibit A (the "Support Services"). City may <br />acquire additional years of Support Services at a price of $9,995 per year (the amount paid for <br />such Support Services during the Warranty Period or any subsequent year, the "Annual Support <br />Services Fee"). <br />(a) General. During the one year period after installation and acceptance of the work, <br />and thereafter during all times City has engaged Contractor to provide the Support <br />Services, Contractor will provide the maintenance and support services in <br />accordance with this Section 8 and also in accordance with Section 4 of Exhibit A, <br />applicable to all hardware and software components of the system, including, <br />without limitation, nBox sensors, signage and the Web -Based Software. <br />(b) Telephone Support. Contractor will, at no additional cost, provide to City unlimited <br />telephone or email support relating to the installation, implementation, configuration, <br />use and operation of the Services or any problems therewith. <br />(c) Service Assistance. In addition, Contractor will answer questions by City Personnel <br />regarding the operation of the Services and the development and implementation by <br />City and its personnel of interfaces with the services ("Know -How"). Know -How <br />may include any of the following: <br />(i) Data files, file and data definitions and relationships, data definition <br />Specifications, data models, interfaces, program architecture, program <br />structure, sequence and organization, screen displays, reference and user <br />manuals, design and functional Specifications; <br />(ii) Maintenance, support utilities and tools relating to the Services; <br />(iii) Security requirements and methodologies relating to the Services; <br />Such other material as City may reasonably request. <br />Rage 4 of 24 <br />ATTY/AGR/2016.082/VIMOCTECHNOLOGIES INC <br />REV: 04-22-16 JS <br />