Agmt18 City of Burlingame IT services

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THE CITY OF REDWOFiD CITY' INFORMATION TECHNOLOGY SERVICES SERVICES ORDER DATE: 4/2/2018 CUSTOMER NAME: Citv of Burlinaame CUSTOMER ADDRESS: 501 Primrose Road Burlingame, CA 94010 Tel:(650) 558-7213 Email:cauaustineCcilburlinaame.ora SERVICE COMMENCEMENT DATE: 7/1/2018 PRICING: INITIAL SET UP FEE: N/A MONTHLY RECURRING CHARGE: $50,661.50 HOURLY RATE FOR ADDITIONAL SERVICES`: $177.50 DURING NORMAL BUSINESS HOURS: $177.50 DURING NON -BUSINESS HOURS:2$ 66.25 *SUBJECT TO ANNUAL ADJUSTMENT BY RWC INITIAL SERVICE TERM: Two (2) years. MISCELLANEOUS: For Fiscal Year 2019/20, rates will increase a minimum of three percent (3%), and a maximum of six percent (6%), based upon the increase in RWC's cost to provide the services for that fiscal year. For Fiscal Years 2018-19 and 2019-20, Burlingame agrees to pre -purchase 3,425 hours, paid in twelve equal monthly payments at the hourly rate during that fiscal year. Of the 3,425 pre -purchased hours, 3,200 are non-refundable. Hours used above 3,425 will be invoiced in the July immediately following that fiscal year at the hourly rate in place during the fiscal year in which the hours were used. Unused hours above 3,200, but less than 3,425, will be refunded in the July immediately following that fiscal year at the hourly rate in place during the fiscal year in which they were pre -purchased. Capitalized terms not defined herein have the meaning set forth in the General Terms and Conditions (GTC) attached hereto. All charges in this Service Order are exclusive of taxes and fees. By executing this Service Order, CUSTOMER is requesting, and agrees to pay for the Services identified and described in this Services Order and' to be bound by the GTC, which is attached hereto and incorporated by reference. Without limiting the generality of Section 15 of the GTC, the defense, indemnity, and hold harmless provisions of Section 15 of the GTC shall apply to any malicious activity delivered through email that the AT-FY/AGR/2018.078/IT SVCS — BURLINGAME FY2018-19 THROUGH FY2019-20 REV: 04-11-18 PR Page 6 of 7