Laserfiche WebLink
REV: 06-28-2023 RL <br />1. Hardware maintenance will be covered if such hardware is covered by the <br />manufacturer’s warranty and the warranty is maintained through Consultant. <br />D. City Responsibility: City is responsible for: <br />1. Notifying Consultant in advance of any material changes to the supported Products <br />components, including, but not limited to, the system's network, server/workstation <br />hardware, operating system or security configuration. <br />2. Having a valid backup of data at all times to maintain original operating system, <br />data and application software. <br />3. Promptly notifying Consultant of any need for service and making product(s) <br />available to Consultant engineers. <br />4. Running diagnostic tests on all non-supported system components (network, <br />server/workstation hardware, operating system or security configuration) before <br />having a product serviced under this Agreement. <br />E.Limitations of Service: Maintenance/support services do not include: <br />1. Cost of bringing product(s) to operational status prior to placing them under <br />maintenance. <br />2. Costs related to the resolution of software problems caused by unapproved <br />changes to the supported system's network, server/workstation hardware, <br />operating system or security configuration. <br />3. Repair of damage caused by; accidents, natural disaster, improper use, damage <br />during transportation/relocation by City, work performed on software/hardware by <br />personnel other than Consultant employees/subcontractors, causes beyond <br />Consultant’s control. <br />4. Furnishing consumable supplies or accessories as specified by the manufacturer. <br />5. Hardware with missing or altered serial numbers. <br />6. Repair of damage or increase in service time caused by the use of the product for <br />purpose other than for which it was designed or beyond the manufacturer's <br />specifications. <br />7. If services are required due to the above causes, Consultant will provide services <br />at Consultant’s then current standard service rates. <br />F. Contingencies: Consultant provides professional services, including but not limited <br />to developing workflows, electronic forms, data conversions, and training. Upon City’s <br />written request, these services will be provided by Consultant at the rate of $250 per hour <br />with a two-hour minimum, portal-to-portal. City may also need to purchase additional <br />software licenses at the current rate for such licenses. Total costs for contingencies will <br />not exceed Ten Thousand Dollars ($10,000). <br />Total Not-To-Exceed Costs <br />Flat rate cost of Laserfiche Licenses and Support for Three (3) Years $ 41,465.70 <br />ATTY/AGR.2023/Amend.No.3/ECS Imaging (Laserfiche Support and Scanning Services) (Page 6 of 7)