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b. c. 111. thirty (30) seconds when the connection is made. If the call needs to be transferred, transfer time shall not exceed thirty (30) seconds. These standards shall be met no less than ninety percent (90%) of the time under Normal Operating Conditions, measured on a quarterly basis. Under Normal Operating Conditions, the customer will receive a busy signal less than three percent (3%) of the time. Grantee shall maintain at a minimum the current level of equipment sufficient to measure compliance with the telephone answering standards above. Customer service center and bill payment locations will be open at least during Normal Business Hours and will be conveniently located pursuant to Section 5.4. IV. v. Installations, Outages and Service Calls. Under Normal Operating Conditions, each of the following standards will be met no less than ninety-five percent (95%) of the time measured on a quarterly basis: 1. Standard Installations will be performed within seven (7) business days after an order has been placed. "Standard" Installations are those that are located up to one hundred twenty-five (125) feet from the existing distribution system. Excluding conditions beyond the control of Grantee, Grantee will begin working on "Service Interruptions" promptly and in no event later than twenty-four (24) hours after the interruption becomes known. Grantee must begin actions to correct other Service problems the next business day after notification of the Service problem. Grantee shall use its best efforts to resolve all Service Interruptions within forty-eight (48) hours under Normal Operating Conditions. The "appointment window" alternatives for Installations, service calls, and other Installation activities will be either a specific time or, at maximum, a four (4) hour time block during Normal Business Hours. Grantee shall schedule service calls and other Installation activities outside of Normal Business Hours for the express convenience of the customer. Grantee may not cancel an appointment with a customer after the close of business on the business day prior to the scheduled appointment. If Grantee's representative is running late for an appointment with a customer and will not be able to keep the appointment as scheduled, the customer will be contacted prior to the time of the scheduled appointment. The appointment will be rescheduled, as necessary, at a time which is convenient for the customer. 11. 111. IV. v. Service Standards: 1. Grantee shall render efficient Service, make repairs promptly, and interrupt Service only for good cause and for the shortest time possible. Scheduled interruptions, insofar as possible, shall be preceded by notice 17