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e. Notice must be given to Subscribers a minimum of thirty (30) days in advance of such changes if the changes are within the control of the Grantee. In addition, the Grantee shall notify Subscribers thirty (30) days in advance of any significant changes in the other information required by this Section 5.4(d)(i)(I). Grantee shall not be required to provide prior notice of any rate changes as a result of a regulatory fee, Franchise Fee, or other fees, tax, assessment or charge of any kind imposed by any federal agency, state or City on the transaction between the Grantee and the Subscriber. All programming decisions remain the discretion of Grantee in accordance with this Franchise, provided that Grantee notifies City and Subscribers in writing thirty (30) days prior to any Channel additions, deletions, or realignments directed to each Subscriber individually through mailed notice or as an insert or addendum to the Subscriber's monthly bill, and further subject to Grantee's signal carriage obligations hereunder and pursuant to 47 US.c. § 531-536, and further subject to City's rights pursuant to 47 U.S.C. § 545. Location and relocation ofthe PEG Channels shall be governed by Section 6 and Exhibit B. Billing and Information Standards: 1. Subscriber bills shall be clear, concise and understandable. Bills shall be fully itemized, with itemizations including, but not limited to, basic and premium service charges and equipment charges. Bills shall also clearly delineate all activity during the billing period, including optional charges, rebates and credits. 3. 11. In case of a billing dispute, the Grantee shall respond to a written complaint from a Subscriber within thirty (30) days. Grantee shall, upon request, provide credits or refunds to such Subscribers whose Service has been interrupted for twenty four (24) consecutive hours or more, and upon request to Subscribers whose Service has been interrupted for two (2) or more hours, not necessarily consecutive, within any twenty-four (24) day. 111. Credits or refunds shall, upon request, be provided by Grantee on a pro rata basis to any Subscriber( s) affected by interruption( s) of Service for more than two (2) hours due to actions or outages under the control of the Grantee, exclusive of scheduled repairs, maintenance or Franchise- required construction that Grantee has provided advance written notice of to Subscribers. In cases where advance written notice is provided to Subscribers, the time period detailed in said notice shall not exceed four (4) hours in any twenty-four (24) hour period. In cases where said notice has been given to Subscribers and the Service Interruption exceeds the period detailed in said notice, the provisions of this section shall apply. 19