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<br />EXHIBIT A <br />Program/Project Description <br /> <br />Differential Response <br />JANUARY 1 2006 THROUGH JUNE 30, 2008 <br /> <br />Contractor will provide, to the satisfaction of the Director of Human Services Agency (HSA) or his <br />designee, services in connection with the specified Differential Response (DR) services, as <br />described in Attachment I, to Path One and Path Two families in Redwood City as follows: <br /> <br />I. TraininQ and Standardized Assessments <br /> <br />Determine the appropriate staff to attend the training, including but not limited to, Case <br />Managers, Program Director, supervisors, managers and multi-disciplinary team <br />members. <br /> <br />II. Initial Assessments and Contact <br />1. Path One - Contractor's Project Manager shall meet with County Community Worker <br />(CCW) through a Multi-Disciplinary Team (MDT) process, to jointly identify families to be <br />served. Program Director shall determine the assignment of referrals to Case Managers. <br /> <br />2. For Path Two, County Social Worker (SW) contacts Program Director who assigns the <br />case to a Case Manager. SW and Case Manager conduct an MDT and joint response. <br />The SW will assess for risk using Comprehensive Assessment Tool (CAT). Case <br />Manager will assess for service needs using FAST. <br /> <br />III. Case ManaQement <br /> <br />1. Path One Referrals, <br />. Develop service plan and assume all case management duties. <br />. Assess families' services needs using Family Assessment Screening Tool (FAST). <br />. Track and monitor cases activities through the life of a case and case closure using <br />the web-based Community Approach to Relating and Engaging with Families (CARE) <br />tracking system. <br />. Follow DR process as delineated in Attachment I. <br />. Re-refer cases to Child Protective Services (CPS) Hotline, as appropriate. <br /> <br />2. Path Two Referrals, <br />. Visit the client in a joint response with Sw. SW will assess risk using CAT. <br />. Assess families' service needs and develop service plan using FAST. <br />. Track and monitor cases activities through the life of a case and case closure using <br />the web-based CARE tracking system. <br />. Follow DR process as delineated in Attachment I. <br />. If determined to be a Path Three, Case Manager will close the case and SW will <br />develop the case plan and assume case management duties. <br /> <br />IV. Case ManaQer <br /> <br />Case Manager - the primary service coordinator for families assessed to receive non- <br />County services. The Contractor shall supervise and train the Case Managers to work <br />with children and families. Case Managers shall perform the following activities, including <br />but not limited to: <br />- Complete all County-provided training related to DR, as determined by the County, <br />such as the Community Worker curriculum, DR process, FAST, CARE, MDT and <br />Mandated Reporter Training (MRT). <br />- Participate in on-going training activities, as required by the County. <br />- Conduct standardized Path One family assessments using pre-FAST that includes <br />safety, risk, and protective capacity. As indicated, develop service plans through the <br />use of strength-based assessment tools that identify family strengths and needs. <br /> <br />9 <br />