AgdaPkt 2006-03-27 - Laserfiche WebLink

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7A Page 1 REPORT TO the Honør:able MayC)t and Oity ObuJî,ci:~ Fro,m. the: City Manager March 27, 2006 Subject Missed Collections by Allied Waste Industries Recommendation It is recommended that Council direct staff to: 1) continue maintaining a database of complaints of missed collections of solid waste, recycling, and yard waste by Allied Waste Industries; 2) develop a method of periodically conducting inspections to verify such complaints; and 3) continue working with the staff at the South Bayside Waste Management Authority (SBWMA) to pursue remedies to such complaints. Background On January 1, 2000, City of Redwood City entered into a franchise agreement with BFI Waste Systems of North America, Inc., now Allied Waste Industries (Allied), and granted the exclusive right and privilege to collect, transport. process, and dispose of solid waste, residential recyclable materials, and residential yard waste materials accumulating in Redwood City. According to the franchise agreement, the services to be provided by Allied are to be accomplished in a thorough and professional manner so that the residents and businesses are provided reliable, courteous, and high quality service at all times. Allied is required to collect solid waste not less than once per week. Prior to February 2006, Allied chose to service Redwood City residents mostly on Tuesdays and Wednesdays. Being in Redwood City area only twice a week created some operational inefficiencies for Allied. Collection Schedule Change In an effort to provide more efficient and cost-effective service to the residents, Allied has changed the day of the week it provides garbage, recycling, and yard trimmings collection service to its customers. Under the new routing arrangement, Allied is attempting to have collection vehicles in each city every day of the week. One of the advantages of this change is to provide a faster response time to its customers for extra, missed, or special pick-ups. This system-wide (throughout the entire SBMWA service area) service change started on Monday, February 6,2006. Beginning on Monday, January 16, 2006 and through February 20,2006, Allied conducted an information campaign to inform the customers of this change; however, there were still some Redwood City residents who claimed they were not notified. Allied received 902 calls for missed pick-ups over a two-week period starting February 6, 2006 through February 17, 2006. Of those calls 728 were from the residents whose service days were changed, and174 were from the residents who did not have a change in their service day.