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0-11 <br /> agreement, COUNTY shall implement the following outcome-based <br /> performance measures, s%f~ject to the review and approval of <br /> the CITY. COUNTY shall collect, maintain and report data in <br /> regards to the following performance measures. This data shall <br /> be reported in writing, in a format approved by CITY, to the · <br /> CITY on a quarterly basis, no later than October 30, January <br /> 30, April 30 and June 30 of each fiscal year. COIINTY agrees to <br /> work cooperatively with the COUNTY CONTRACTOR and the Cities <br /> to develop future performance measures that are both valid and <br /> reliable and that can be used to evaluate the level of service <br /> provided by COUlgTY CONTP~ACTOR. COUlgTY agrees and understands <br /> that each of the twenty Cities involved in the contract with <br /> the COUlgTY will have input into the development of current and <br /> future performance measures. <br /> <br /> Perform--~e ~easure #1: Through a quarterly sampling of calls, <br /> limited to one 7 consecutive day period, provide the <br /> percentage of calls responded to within the timeframes <br /> guaranteed by this contract. <br /> <br /> Specifically: Category ! Calls (Immediate Response): <br /> Aggressive Animal Calls, Injured Animal Calls, <br /> Sick Animal Calls, Animal Bite Calls~ Traffic <br /> Eazard Calls. <br /> <br /> Category 2 Calls (Response within 8 hours): <br />-- Non-Threatening Dangerous Animal Permit <br /> Violations and Dog Pack Calls. <br /> <br /> Category 3 Calls (Response within 24 hours): <br /> Animal Cruelty Calls, Dead 'Animal Pick-Up <br /> Calls, Stray/Loose Dog Calls, and Quarantines. <br /> <br /> Category 4 Calls (Pick-Up between 8am and 9pm <br /> of the Day Call is Received: Confined Stray <br /> Dog Calls. <br /> <br /> Performance Measure #2: Number of citations issued for a no- <br /> license violation and the percentage of animals licensed after <br /> being cited for a no-license violation. <br /> <br /> Performance Measure #3: Through a quarterly sampling of calls, <br /> provide the percentage of customers who rated dispatch service <br /> 3 cr better on a scale from 1 to 5. <br /> <br /> Performance Measure #4: Through a quarterly sampling of calls, <br /> provide the percentage of customers who rated Animal Control <br /> Officer service 3 or better on a scale from 1 to 5. <br /> <br /> 7 <br /> <br /> <br />